1. PrePayPower presentation to IGG
CoS Loss process

2. Scope
Change of Supplier Loss where PrePayPower has gained a customer under standard market processes
Does not cover ‘Hardship’ meters where ESBN have installed the prepayment meter
This is governed by WP19

3. Principles
PrePayPower processes based upon facilitating seamless transfer for the customer within the standard market processes
The meter is put into credit mode to ensure that the customer supply is not impacted.
A reconciliation is done with for each customer
Credit on the meter can be refunded
Any charges outstanding can be billed

4. Detail MM110 received from MRSO
Customer is contacted to confirm that they wish to transfer
Customer is given a code to put the meter into credit mode – ‘ZZCode’

5. Confirmation of Loss MM105L arrives to confirm loss
MM310 arrives confirming the read
A reconciliation is carried out of the customer usage versus top ups

6. Issues with CoS Loss
The major issue that we have experienced is where our customer has contacted a new supplier to be told that they cannot move onto their supply as there is a prepayment meter in place
As you can see from previous slides CoS can proceed under normal market processes
Our customer services is available at to deal with specific customer queries