1. Gerry Halligan 10 September 2014
MRSO Update
Gerry Halligan
10 September 2014

2. Market Message 010

3. Market Message 105L

4. COS in-progress 8th September 2014 – 9,686
Reviewed Monthly
Suppliers notified of individual switches outstanding and reason
Switch outstanding for Energisation or Token Meter Removal, will not time-out
Contact Customer or submit cancellation
8 Switches held due to an existing Open Service Order
Feb 2014 1
Mar 2014 11
Apr 2014 30
May 2014 27

5. COS and CoLE Month Explicit CoLE Inferred CoLE Total CoLE Total 010
Jun-14
4,741
6,124
10,865
28,754
16%
38%
Jul-14
4,943
6,392
11,335
33,560
15%
34%
Aug-14
5,197
6,328
11,525
31,262
17%
37%

6. Registration Rejections %

7. Debt Flagging Jun-14 Jul-14 Aug-14 Total MPRNs received 1027 920 899
Jun-14
Jul-14
Aug-14
Total MPRNs received
1027
920
899
Total inferred CoLEs returned to outgoing supplier
412
309
305
Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit CoLE) 60
111
178
Valid Debt Flags issued to gaining supplier
555
500
416
Total cancelled
155
176
124
Valid Debt Flags as % of total COS
2.4%
1.8%
1.6%

8. Debt Flagging

9. Disputed Reads

10. Total Withdrawal of 310 reads for all Suppliers

11. Objections – Erroneous Transfers

12. Objections Jun-14 Jul-14 Aug-14 No. of Objections 42 68 61
Jun-14
Jul-14
Aug-14
No. of Objections 42 68 61
Cancellations from Objections 23 45 39
Objection s to MRSO 8 11 7
Reasons:
Uncontactable by phone 2 4
Written communication
COS confirmed 6
Other 
Escalation s 1 3