1. 22 February 2012Page 1 IGG Agenda 22 nd February 2012 Minutes from Previous IGG Meeting 14:00 – 14:10 Review of Action Items 14:10 – 14:15 CER Update 14:15 – 14:25 Gemserv Update14:25 – 14:35 MRSO Update 14:35 – 14:45 HSP Project Update14:45 – 15:00 Draft De-Energisation Policy for Essential Plant 15:00 - 15:15 Retail Market Design Service Update15:15 – 15:30 AOB15:30 – 15:45 Next Steps15:45 – 16:00

2. 22 February 2012Page 2 Minutes Minutes from IGG meeting – 11 th January 2012 For approval today.

3. 22 February 2012Page 3 IGG Action Items Updated IGG Action List issued in advance of meeting  Actions closed since last IGG meeting: 5  IGG Actions carried forward: 6 Owner22 nd Feb Suppliers2 RMDS1 MRSO ESBN1 Gemserv CER2 Total6

4. 22 February 20124 CER Update Industry Governance Group 22nd February 2012

5. 5 Retail Market Assurance Services for the Irish Electricity Market Anna Anderson Loughlin IGG 22 nd February 2012 anna.anderson@gemserv.com

6. 22 February 20126 Assurance Activity Update Assurance Activity –Assurance Process Document – Final Review –Consideration for enduring Prepayment assurance Harmonisation –Engagement with Project Office and ESB Networks ongoing –Engagement with NI Assurance Body commenced 17/02/2012 –Draft version of the Assurance Approach to be distributed for April IGG –Scheduled review with ESB TS – ascertain RoI impact to formulate an approach to technical assurance

7. 7 Questions & Discussion

8. 21 September 20118 MRSO Update Gerry Halligan 22 Feb 2012

10. 105L Market Messages

11. 21 September 201111 COS In Progress 20/02/2012 – 7,055 Reviewed Monthly Suppliers notified of individual switches outstanding and reason Switch outstanding for Energisation or Token Meter Removal will not time-out Contact Customer or submit cancellation 20 Switches held due to an existing Open Service Order Oct 11 3 Nov 11 7 Dec 11 17

12. 21 September 201112 COS and CoLE Month Explicit CoLE Inferred CoLE Total CoLETotal 010 % Explicit CoLE % Total CoLE Nov-115,8243,0878,91124,68724%36% Dec-114,5082,1396,64720,96022%32% Jan-124,5112,2836,79420,29622%33%

13. 21 September 201113 CoLE with COS and Total CoLE 016MM Total CoLE with COS Total CoLE 016MMOverall Total Aug 1110,17526,50436,679 Sep 117,94129,25837,199 Oct 117,77623,37231,148 Nov 118,91124,13833,049 Dec 116,64717,78924,436 Jan 126,79720,77627,573

14. 21 September 201114

15. 21 September 201115 Debt Flagging Nov-11Dec-11Jan-12 Total MPRNs Received485689478 Total Inferred CoLEs Returned to Outgoing Supplier15496121 Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit CoLE)481930 Valid Debt Flags issued to Gaining supplier283574327 Total Cancelled191115154 Valid Debt Flags as % of total COS1.4% 2.6%1.9%

16. 21 September 201116

17. 21 September 201117

18. 21 September 201118 Objections – Erroneous Transfers

19. 21 September 201119 Objections Nov-11Dec-11Jan-12 No. of Objections 676488 Cancellations from Objections 494047 Objection Emails to MRSO 113019 Reasons: Uncontactable by phone 1 Written communication553 COS Confirmed62515 Escalation Emails 127

20. 21 September 201120 ROI HSP Project Update Conor Garrigan

21. 21 September 201121 HSP Agenda Items Project Plan Update Market Design Update Communications Planning Design Clarifications Assurance Approach Update

22. 21 September 201122 High Level Schedule

23. 21 September 201123 Market Design Market Design – HBL V2.3 Minor update of documentation only No impact on the Harmonised Schema which is fully aligned with Draft 10 of the Harmonised Schema ROI impact is contained in MCR1002 V5 for approval today

24. 21 September 201124 Project Communications Communications plan being finalised There will be a series of general and technical communications to the Market to help with planning and support arrangements First document expected end of Feb Content –Scope, Timelines, Impact, Support arrangements.

25. 21 September 201125 Design Clarification Standard Profile : Display on MP Extranet MCR1002 Section 8 : MP Extranet change refers The Standard Profile value will be displayed on the MPRN Enquiry and New Connections tabs on the MP Extranet The next slide contains a design screenshot with the indicative location of this data on the MPRN Enquiry Metered MPRN dataset. Please note : it is likely that in this design screenshot there is a slightly different font from the final solution and when screenshots from our testing become available they will be communicated. IPT will cover the required testing for this change to the extranet.

26. 21 September 201126 Standard Profile : Display on MP Extranet

27. 21 September 201127 Assurance Approach Detailed workshops already held with project Initial draft of assurance approach will be available on the 13 th March MPs review period of 5 working days Final draft circulated on the 28 th March Proposed sign-off at the IGG 4 th April

28. 22 February 2012Page 28 RMDS Update Retail Market Design Update Aileen O’Connor, RMDS 22nd February 2012

29. Page 2922 February 2012 DR 1085  DR 1085 - Change to MPD29 - Grouped COS  Operations: No Changes  Please note, from an operational perspective, the CoS will be processed by MRSO and if the CoS requires a COLE, the CoLE will be processed by UMR.  Email Templates:  Revised versions of the existing set of Grouped CoS email templates have been drawn up.  Supplementary Information  The document has been updated with more information pertaining to Grouped CoS Process  At Today’s Meeting  Approval for this DR requested - ROI specific

30. 22 February 2012Page 30 MCR 1002 V5 – HBL V2.3 Impact on ROI  Market Change Request  Introduces impacts of latest HBL Version 2.3 (MCR1079 at HWG Meeting today)  Minor documentation impacts only on ROI MM Guides and ROI Impact document  Impacts primarily reflect the Design Clarifications delivered at last IGG (11.1.2012)  No impact on Harmonised Schema – HBL V2.3 remains consistent with current Schema version / draft  ROI Impact Document now includes full text of Design Clarifications and updated version of ROI Impact Column  At today ’ s Meeting  For approval

31. 22 February 2012Page 31 WP 20 - Debt Flagging Issue  Old Supplier gets customer back re-energised/TM removed Cause  Service Orders being completed same day/following day but before Debt Flag received Solution  Expedite Debt Flag and delay Service Orders

32. 22 February 2012Page 32 WP 20 - Debt Flagging MONTHCOS where Energisation Required COS where TM Removal Required Debt Flagged where Energisation/TM Removal Required Instances of Re-Energ completed before Cancellation Instances of TM Removed before Cancellation Nov 11495431261 Dec 1125318750 Jan 12463391842 TOTALS1,21110037153

33. 22 February 2012Page 33 ‘Fast Track’ Debt Flag Proposal  On receipt of 110MM Old Supplier checks if site has been de- energised for non-payment, or Token Meter (debt) removed  If site identified, Old Supplier contacts MRSO by phone to advise urgent Debt Flag alert for de-energised/TM removal site  Old Supplier submits MPRN immediately via SFTS  MRSO contacts MeterOp to Cancel Service Order  MRSO forwards Debt Flag to Gaining Supplier via SFTS  Gaining Supplier either:  submits cancellation message immediately  emails MRSO to advise not submitting cancellation  If Gaining Supplier not submitting cancellation MRSO contacts MeterOps to re-release Service Order  SFTS files to use DEBTFLAG_yyyymmdd_FT

34. 22 February 2012Page 34 ‘Fast Track’ Debt Flag Proposal Responsibility  On Old Supplier to debt flag de-energised/TM sites asap  On MRSO to contact MeterOps asap to Cancel Service Order for re-energisation/TM removal  On New Supplier to send cancellation MM or, if not cancelling, to advise MRSO by email so that SO can be released and progressed Note: This is an Urgent fast-tracked Debt Flag process for sites where Service Order raised ONLY. If adhered to, it should reduce the chances of Service Orders being completed prior to cancellation but, it is not guaranteed to prevent all occurrences, as it is dependent on manual updates with no system changes

35. 22 February 2012Page 35 IGG Meeting  AOB  Updated RMDS Customer Satisfaction Questionnaire will be circulated shortly  MPs will be asked to complete and return survey promptly  RMDS is committed to delivering the highest quality of service to the Retail Electricity Market  Customer feedback necessary in order that RMDS can review and continually improve our service

36. 22 February 2012Page 36 Next Steps  Diary dates for next two IGG meetings:  Wednesday 04.04.2012 - Dublin  Wednesday 23.05.2012 - Belfast Dates included on Calendar of Events on RMDS website  http://www.esbextra.ie/RMDS/

37. 22 February 2012Page 37 Next Steps  Diary Dates for next two Conference Calls:  Thursday 15.03.2012  Thursday 26.04.2012 Dates are included on Calendar of Events on RMDS website  Call details are as follows:  Number: 01-6647602 PIN : 77640  Contingency number remains: 01-6647777 PIN: 80490

38. 22 February 2012Page 38 Thank You