1. 10 August 2011Page 1 IGG Agenda 10 th August 2011 Minutes from Previous IGG Meeting10:30 – 10:35 Review of Action Items10:35 – 10:45 CER Update10:45 – 11:00 Gemserv Update11:00 – 11:15 MRSO Update11:15 – 11:30 Retail Market Design Service Update11:30 – 12:10 AOB12:10 – 12:20 Next Steps12:20 – 12:30

2. 10 August 2011Page 2 Minutes Minutes from IGG meeting – 29 th June 2011

3. 10 August 2011Page 3 IGG Action Items Updated IGG Action List issued in advance of meeting  Actions closed since last IGG meeting: 9  IGG Actions carried forward: 4 Owner18 th May Suppliers RMDS2 MRSO ESBN1 Gemserv CER1 Total4

4. 10 August 2011Page 4 CER Update

5. 10 August 2011Page 5 Gemserv Update

6. 6 Retail Market Assurance Services for the Irish Electricity Market Niemesh Amin IGG 10 th August 2011 niemesh.amin@gemserv.com

7. 7 Assurance Activity Update Supplier Activity –One Self-Supplier has been approved –One Small Supplier is now approved to operate within the UMS segment –One Small Supplier has commenced market entry June MDU close out actions: –The post implementation questionnaire has been distributed - awaiting responses.

8. 8 Assurance Activity Update Product Updates –Review/drafting of the Assurance Strategy underway –IPT scenarios: Gap analysis Content updates in line with previous market releases –Suite of process documents being updated to enable easier identification of core information

9. 9 Questions & Discussion

10. 10 August 2011Page 10 MRSO Update Aileen O Connor 10 th August 2011

11. Cumulative: Jan-July 2010292,569 Jan-July 2011246,835

12. Cumulative: Jan-July 2010273,082 Jan-July 2011228,196

13. 13 COS In Progress 05/08/11 – 11,053 Reviewed Monthly Suppliers notified of individual switches outstanding and reason Switch outstanding for Energisation or Token Meter Removal will not time-out Contact Customer or submit cancellation 36 Switches held due to an existing Open Service Order 2010 1 Jan 11 1 Feb 11 1 Mar 11 2 Apr 11 0 May 11 7 June 11 44

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17. 17 Objections – Erroneous Transfers

18. 10 August 2011Page 18 RMDS Update Retail Market Design Update Conor Garrigan, RMDS

19. 10 August 2011Page 19 IGG Action 732: Google Search  Implement Google search tool for RMDS Website  Improved Search results from Google  RMDS have included documents from Calendar and Market Design Documents  Calendar docs will be Max of 3 years/Min of 2 years, Updated monthly  Help tip to search Market Design V9.0

20. 10 August 2011Page 20 New search results

21. 10 August 2011Page 21 Old search results

22. 10 August 2011Page 22 DR 1083 – CoS / Erroneous Transfer  Supplier concerns around ET led to Working Group  Guidelines developed by WG to be added to Supplementary Information on MPD 03  Interim manual solution  New Supplier receives Objection to CoS  New Supplier investigates Objection  New Supplier cancels CoS or emails MRSO with reason for non Cancellation  MRSO forwards reason for non Cancellation to Old Supplier  Escalation by Old Supplier if non response or if CoS confirmed by Customer  DR for Approval at today’s IGG meeting  MRSO will keep correspondence and stats on Objections  CER will monitor status of Objections process incl. Escalations

23. 10 August 2011Page 23 DR 1086 / WP 20 Debt Flagging  June 2011 – CER published a proposed Decision, CER/11/106 - Customer Bad Debt in Electricity & Gas Markets  Interim Debt Flagging solution for implementation by 1st Oct 2011  Manual Debt Flagging process – WP 20  Old Supplier receives 110 MM and performs threshold check on Customer  Old Supplier emails MPRN to MRSO  MRSO emails MPRN to New Supplier  New Supplier decides to Continue or Cancel CoS  Method of MPRN communication TBC – most likely by encrypted email  DR for Approval at today’s IGG meeting  MRSO will report on a monthly basis:  # of MPRNs flagged as having a debt above the agreed thresholds  # of Debt Notification Flags (ME) that resulted in a cancellation of CoS

24. 10 August 2011Page 24 New Code Change Request  CCR 005 - Two new code values to be added to the existing set of Meter Category Codes.  Reason for Code Change Request To accommodate the two types of keypad meters being installed as part of the interim prepayment solution outlined in Working Practice 0019.  At today’s Meeting  Approval for CCR 005 requested.

25. 10 August 2011Page 25 MCR 1002 V3.0 - Harmonisation Impact on ROI  Background  MCR1002 V2.0 (carrying HBL V2.0 ROI Elements only) was approved in June 2011  V3 carries the impacts on ROI Elements of all accumulated changes since HBL V2.0  V3 assumes the approval at HWG today of MCR1079 V3 (carrying HBL V2.1 Core Elements only)  At today’s Meeting  Approval for CCR 005 requested

26. 10 August 2011Page 26 IGG Meeting  AOB

27. 10 August 2011Page 27 Next Steps  Proposed Diary dates for IGG meetings in 2011: Wednesday 21.09.2011 Belfast Wednesday 02.11.2011 Dublin Proposed dates are on Calendar of Events on RMDS website

28. 10 August 2011Page 28 Next Steps Conference Calls:  Thursday 01.09.2011  Thursday 13.10.2011 Proposed dates are on Calendar of Events on RMDS website  Call details are as follows:  Number: 01-6647602 PIN : 77640  Contingency number remains: 01-6647777 PIN: 80490

29. 10 August 2011Page 29 Thank You