eGovernment Vision, Policies and Implementations in Austria Prof. Dr. Reinhard Posch CHIEF INFORMATION OFFICER

ICT and eGovernment AUSTRIA : GOALS SPECIAL ICT UNIT FOR FAST ACTIONS FOSTER DEPLOY MENT CONSOLI DATE ORGANI SATION ICT2005+

ICT : CONSOLDIATED ORGANISATION Platform Digital Austria EGIZ eGovernment innovation center Federal CIO Public Relations FEDERAL ICT-Strategy ICT-Infrastrukture Law, Organisation; International relations Programm- Projectmanagement COMMUNICATION INNOVATION OPERATION

THE CORE POLICIES COMMUNICATION INNOVATION OPERATION COOPERATION: all levels of administration have to be involved in all phases from decision to operation TECHNOLOGY: a clear and communicated strategy has to assist optimal use of new technologies PRACTICE: the legal framework and deployment structures have to enable the new technologies CONVENIENCE AND BENEFIT FOR ALL USERS - THE KEY POLICY

ICT : THE BIG PICTURE

ICT : THE IMPLEMENTATION THE CITIZEN CARD example as well as core element ENABLING ALL GOVERNMENT BUSINESSES USE WHERE IDENTIFICATION NEEDED DATA PROTECTION FOR MAXIMUM BENEFIT enabling use in the private sector enabling use in the eHealth sector SECTOR SPECIFIC IDENTIFICATION – ENABLED BY CRYPTOGRAPHY

ICT : eIDentified applications SOME EXAMPLES ELECTRONIC DELIVERY: key application for inclusiveness (e.g. commuters, e.g. blind, …). High impact and high efficiency ~16 Mio€ per Mio inhabitants stamps only. LEGALLY VALID CERTIFICATES: eDOCs is one of the key enablers for eGovernment. MANDATES FOR INCLUSION AND FOR COMPANIES: eGovernment has to start with the conventions and the level of trust of conventional approaches THE EUROPEAN DIMENSION COUNTS e.g. IMI and Service Directive

ICT : cutting red tape by synergy THE BACK OFFICE – the core of efficiency including databases (registers) with basic elements (address, birth, citizenship, etc. ) to minimize data entry - as far as data protection rules and regulations permit eDOC – the virtual administration needs a solid approach to electronic documents eSignature and recognition is key Cross Sector Usage of a data protective eID approach eGovernment – eHealth – eProcurement – private Sector

eSignature Europe can still improve THE SIGNATURE DIRECTIVE STILL MUST REACH THE „EUROPEAN DIMENSION“ so far it is focusing on the member state Cross border recognition and validations legislation does not materialise Trust models Europe harmonised certificates but NOT SIGNATURES REMAINING PROBLEMS Signature formats Document formats revocation overcoming voluntary verification

EXCHANGING EXPERIENCE BUILDING SUCCESS COOPERATION ACROSS FEDERAL LEVELS INCLUDING STRATEGY AND TECHNOLOGY BUILDING SUCCESS COOPERATION ACROSS FEDERAL LEVELS INCLUDING STRATEGY AND TECHNOLOGY

EXAMPLE : eID AND MANDATES MANDATE

EXAMPLE E-DOCUMENTS

EXAMPLE : ELECTRONIC DELIVERY

NEW APEAL : FUTURE TECHNOLOGIES? MORE DYNAMIC WEB 2.0 NEW CHANNELS NEW GENERATION THE NEW GOVERNMENT EXPERIENCE?

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