© 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. IT Transformation & Linkages with EA CHARY CHIGURALA Director - Strategy, Transformation & Governance NOTE: Certain slides are intentionally deleted for confidentiality purposes

2 Why Transformation? Globalisation Diversification Optimisation Innovation Optimization Innovation Transformatio n Diversificatio n Globalisation Fluid Business Environment

3 Source: IT spending-IDC Black Book, Nov. 2006; GWP-EIU, Nov Gross World Product Cumulative Growth % 80% 60% 40% 20% 0% ’94’96’98’00’02’04’06’92 IT spend outpaced world growth IT Spending Investment in technology is coming down, while IT labour growing

4 Role of IT has Significantly Changed Procure Make Collect Sell Move XYZ Ltd Make – Move – Sell Sales Digital Nervous System Sales Procure Make Move Sell Collect Speed 1970s Leverage 1980s Speed and Leverage Today Not about centralisation and decentralisation; its about leverage and speed Making a compelling case for Transformation

5 What is IT Transformation? Both Sides of the Equation −IT Function Efficiency  Budget Management  Workforce Management  Project Management  Infrastructure  Applications  IT Operations –IT Powering the Business  Strategy  Financial  Process  Operations IT Function Faster, Better, Cheaper IT a ‘Powerhouse’ for Business Growth BudgetWFProject InfraAppsOps Strategy ProcessOperations Financial ITT HP defines ITT as making ‘fundamental changes to IT’ to drive business outcomes

6 Approach – Built on Lessons Learnt Transformation Workshop Transformation Planning Transformation Implementation 3 Days3 Months3 Years Complex journey but there is a simple and structured way to start

7 Role of Enterprise Architecture – Change Agent EA is at the cross roads of business and technology The enterprise architecture is a design for the arrangement and interoperation of business components (e.g., workers, policies, operations, infrastructure, information) that together make up the enterprise's means of operation, along with principles and plans governing their evolution over time. The EA helps model the desired changes taking into account existing systems & processes, envisioned abilities, business interdependencies, operational roadblocks and talent challenges. Monumental effort - need to be a group of people comprising Office of the Enterprise Architect

8 EA Engagement Inputs and Outputs Implement Sustain EA Developed Solution Operational Handover of Sustain EA Define EA Solution Implemented Sustain EA Solution Sustain EA Solution Design Develop Design Sustainable EA Engagement Sustainable Enterprise Architecture Operations Assess & Align Discover IT Governance Model Current EA Models Future EA Models Operational EA Governance EA Governance Model Maintained EA Models IT Strategy Engagement Manage Authorized EA Change Requests EA Environment Support EA Analytics for Business Maintained EA Related Assets Assess & Align

9 Decision Support Consolidated Demand IT Financial Management Service Driven Operations Consolidated service desk Request IncidentProblem Change Asset Management Inventory Contracts Finance Chargeback SLM Vendor mgntCost mgnt Procurement Service request management IT Services/User New Applications & Enhancements Testing Quality Assessment Validation Strategic Projects Release Consolidated Operations Server Storage Network Portfolio Mgnt Prioritize Allocate resources Capital People Infrastructure Service definition Business Service Management B-SLM Analytics Program Mgnt Project Time Resource Configure & Provision Service Dependency Mapping BUSINESS PLAN DELIVER OPERATE Portfolio Mgmt - A Single Portfolio Planning calendar is shared by both IT and Business Managers

10 Coherent plan is critical to begin Transformation journey Illustrative Business Transformation Rationalise, centralise/ virtualise IT Infra (eg, Data Centers, servers, storage) Rationalise, Centralise/virtualise IT Apps Rationalise & centralise data marts Manage backbone Critical systems such as SAP/SCM systems Strategically align Business with market changes Align core biz processes, IT with business strategy (EA) Develop self-funding biz case with prpject prioritisation Business Growth Op. Excellence Bus Innovation Client Outcomes Architect apps based on re-usability BI/CRM Apps for Improving biz info Establish Arch office & improve Arch Gov Talent alignment Best practice IT Expenditure Mgmt Establish project portfolio mgmt discipline & tools Define IT Expend approval guidelines & standards Define IT Gov Struct, decision rights & IT risk mgmt Shared Services for Core biz processes/ Core systems Define service catalog, SLAs, KPIs, & charge back Define culture, skills, reporting & relationship mgmt Strategy Functions Within AMS ITC/DCC EDW/BI Arch Mgmt Best Practice IT Gov & Portfolio Mgmt Transformation Journey Non-core/support Biz processes & systems Applications Development & Support Infrastructure Support Functions Outsourced

11 Final Thoughts Whilst complex, there is a simple and structured way to start Begin small, meaningful and measurable Plan for contingency at every stage of the journey Establish a Governance Structure with Business CXOs Audit the results by 'CFO' as an independent referee

12 Contacts Chary Chigurala Tel: