Dealer Management System RTDMS 12/08/2011

Maintenance Contracts Renault Trucks DMS main features MODULES MANAGE CONTROL DECIDE Service package Labour operations Time management Real-time access to RT Fleet file Fleet management External services Workshop activity monitoring Workshop planning Warranty management Receptionist Diary Service planning Time control & report Workshop dashboard Workshop turnover Works in progress Safety & technical recall alerts Workshop Manufacturers price list Suppliers & Inventories Mgt Regular & urgent orders Inventory movement tracking Multiple location management Intersite & company transfer Stock consolidation Manage discounts Promotional campaign Interfaces Consult Margin tracking Dead stock Replenishment calculation Parts turnover Parts Revenues & expenses Forecasts (revenues & expenses) Invoicing (km, hours, fixed price) Inclusions and exclusions contracts Contracts profitability Contracts management Provisioning of depreciations Managing repair agreements Maintenance Contracts Contracts short term Contracts long term Accidents Planning activity Truck availability management Reservation, contract in progress Follow-up contracts profitability - Depreciation - Maintenance - Insurance Rental Sales NV/UV Buy-Back UV Extra information about the sale Orders & invoices external suppliers Sales profitability Inventory control Buy-Back agreements Analyse sales by salesman, range Analyse profitability by business, range Commercial & Purchasing Users, stations, rights Accounting Interfaces Printouts Parameter settings Administration Queries, reports Export information towards Excel, Lotus Other

Renault Trucks DMS User interface An intuitive and powerful graphical user interface allowing better productivity and easy access for new employees Microsoft Windows compatible user interface Visual screens thanks to colors, icons, graphs and charts Tree presentation for menu and selection Planning & diary enabled SMS & email communication Integration with MS Excel User interface Windows graphical design: the user instinctively knows how to navigate through the menus Visual analysis through charts: history of parts Various search possibilities: clients, VI, parts Direct access from one window to another to not always have to close the previous window or open another screen Use of colours!

Renault Trucks DMS – Data structure SERVER Company 1 Site 1 Vehicle file Vehicle history file Language Labels Layouts Parts price list OPC Renault Trucks Trade partners Articles and discounts Sales dashboard Maintenance contracts Renting VNVO OPC site … Chart of accounts Customers file Suppliers file … Site 2 Articles and discounts VTC Maintenance contracts Renting VNVO OPC site … Groups: per group you can have access to certain modules and menus Access rights to consult, modify, create or delete in a certain menu Shortcuts Stations: login + password company/site document type Accountant: login + password accounting operations such as the validation of purchase orders and purchase invoices After sales user: login + password access rights and restrictions for parts and workshop User sales module: login + password all operations concerning the sales module Passwords per menu: for each menu passwords can be set, but this is applied for all users Do not overuse!!!