SAP Return Process for Sales Order EIN 5346, Logistics Engineering Spring 2010

R/3 S & D Integrated Solution Client / Server Open Systems Financial Accounting Sales & Distribution Materials Mgmt. Controlling Production Planning R/3 Fixed Assets Mgmt. Integrated Solution Quality Mgmt. Project System Client / Server Plant Maintenance Open Systems Workflow Human Resources Industry Solutions

Process Integration Purchase Requisition Purchase Order Run MRP Goods Procurement Process Purchase Order Run MRP Sales Order Process Goods Receipt Sales Order Entry Check Availability Invoice Receipt Pick Materials Receipt of Payment Payment to Vendor Post Goods Issue Invoice Customer

Sales Order Process (Order-to-Cash) Integration Sales Order Process (Order-to-Cash) Check Availability Sales Order Entry Pick Materials Receipt of Customer Payment Pack Materials Not unlike the procure to pay process, this is completely configurable. You decide how you want the order to cash process to work and configure the system appropriately May start with Sales Order Check inventory If you do not have inventory –procurement process or production process Pick materials: from inventory Pack material: (optional) pack in box appropriate box or other Post Goods Issue (Title transfer) Invoice Customer –Create Accounts Receivable Collect Money Invoice Customer Post Goods Issue

Return Process Create Delivery Note for Return Sales Order Create Goods Return Order Receive Materials from Goods Return Post Payment (refund) Transfer Return Stock to Unrestricted Stock Release Billing Doc to Accounting Post Customer Credit Create Billing Doc

(FI – MM) Integration Points for Return Process Customer Refund Delivery/ Goods Return Billing Inv. change/ Sales Rev. AR (Customer) F/G Inventory Bank Dr Cr Dr Cr Dr Cr Dr Cr $100 $100 $100 $100 $100 $100 Goods Receipt Debit Inventory Credit GR/IR Invoice Receipt Debit GR/IR Credit AP Payment Program (A/P) Debit: AP Credit Bank