1. Multi Channel Sales Order Management: Store
SAP Best Practices for Retail

2. Purpose, Benefits, and Key Process Steps
Multi Channel Sales Order Management: Store scenario is a B2C (Business-to-Consumer) scenario and works within the store using the MIM (In-Store Merchandise and Inventory Management). In other words, the customer is a consumer (in this case, without a master data record), is in the store, and wants to buy certain goods.
Benefits
Easy to use interface
Full integration in SAP Retail
Access to central master data
Key Process Steps
Creation of customer master
Order for a specific customer
Direct delivery to customer or to store

3. Required SAP Applications and Company Roles
SAP SAP enhancement package 6 for SAP ERP 6.0
Company Roles
NWBC role for In-Store MIM
Retail Store Manager

4. Multi Channel Sales Order Management: Store
Process Flow Diagram
Multi Channel Sales Order Management: Store
Process Step
Check User Parametres
Customer Individual Procurement via Third Party
Create Sales Order with Collection Note
Retail Store Manager
Generate Customer Invoice
Create a Third Party Order
View a Purchase Requisition
Generate Purchase Order on Basis of Purchase Requisition
Print out Invoice on Screen
Enter Incomig Invoice
Execution
Request for Stock
Alternate 1
Alternate 2
Optional
Create Standard Order with an Unknown Customer
Generate Invoice from Sales Order
Incoming Payment in FI
Pick up Goods
Posting Goods Receipt

5. Summary of the scenario
The scenario “Multi Channel Sales Order Management: Store” contains processes which are for the Business-to-Consumer case in connection with the relevant In-Store Merchandise and Inventory Management.

6. Alternative 1 – Third Party Order
Customer Individual Procurement via Third-Party order
An unkown customer comes into the store and wants to buy a specific catalog article
Catalog article means, the store has a catalog from the vendor containing all relevant data such as price, size, weight, delivery terms, delivery time etc.
The article is not on stock at the store, is not created in the system, and has always to be ordered directly from the vendor.
The store employee creates a Third-Party order, the vendor delivers directly to the customer. He sends his invoice to the Central.
In the store the customer invoice will be created. The customer pays the invoice at the store.

7. Alternative 2 – Sales Order
Sales Order with collection document
An unknown customer comes into the store and wants to buy a specific article
The store employee checks if article is in stock
Because the article is large and bulky, it is stored in the warehouse.
The customer is given a printout of the sales order and takes it to the cash desk.
After the payment, the customer takes the receipt to the warehouse to pick up the goods.