Unit 1 Lesson 11 Practice: Listening and Responding to the Emotions of Others

1 2 3 4 MASTER A SKILL Explain the skill Demonstrate use of the skill Practice using the skill with guidance Personalize the use of the skill 4

EFFECTIVE LISTENING Nonverbal Behaviors Give your full attention to the person speaking. Keep your mind from wandering. Stand or sit in a relaxed way. Look at the person. Listen for the message. Let the speaker finish before you talk.

EFFECTIVE LISTENING Verbal Behaviors Summarize in your own words what you hear the person say. Ask questions to express interest and to help you understand. Make comments on what the person says.

RESPONDING TO THE EMOTIONS OF OTHERS Nonverbal Behaviors Be sure you are calm. Look for clues that tell you what the person is feeling. What is happening The nonverbal cues of the person Listen carefully. Walk away if the person seems dangerous.

RESPONDING TO THE EMOTIONS OF OTHERS Verbal Behaviors Use “I statements.” Try this: “I thought you looked upset when you walked into class and I wondered if something was wrong.” Avoid this: “You sure are sad. What happened?” Name the emotions being described by the person. Try this: “Sounds pretty frustrating.” Ask clarifying questions. Try this: “What did you mean when you said…”

Practice Rounds: LISTENING Round 1 Person A = Listener Person B = Speaker Person C = Observer Round 2 Person A = Observer Person B = Listener Person C = Speaker Round 3 Person A = Speaker Person B = Observer Person C = Listener Speakers have two minutes to talk. Observers have one minute to give feedback to listeners.

Topics of Conversation The reasons I love my favorite video game are… The way I’m making progress on my health goal is… Something I value in a friend is…

Practice Rounds: RESPONDING TO THE EMOTIONS OF OTHERS Round 1 Person 1 = Speaker Person 2 = Listener and Responder Person 3 = Observer Round 2 Person 1 = Observer Person 2 = Speaker Person 3 = Listener and Responder Round 3 Person 1 = Listener and Responder Person 2 = Observer Person 3 = Speaker Speakers have two minutes to talk. Observers have one minute to give feedback to listeners.