1. What is probably responsible for more problems than anything else?
What is responsible for poor communication?
Poor communication, poor listening

2. COMMUNICATION

3. Simon Says…
Lead a 90 sec simon says game…

4. How We Communicate
45% Listening
30% Talking
16% Reading
9% Writing

5. What We “Listen” To… Verbal-Words (7%) Paraverbal (tone) (38%)
Non-verbal (55%)

6. That’s a lot of wasted time.
Experts estimate that only 25%-50% of the time we spend hearing is actually spent listening.
That’s a lot of wasted time.

7. Keep in mind hearing is a passive response
Keep in mind hearing is a passive response. Listening is an active action.

8. Studies of management effectiveness reveal that better listeners occupy higher levels in their company and get promoted more.

9. Listening Activity Partner up with the person in front/behind you.
Person sitting behind face the board, person sitting in front, face away from board.
Person facing away from board needs a pencil and paper.
Listen to rules.
Speaker must sit on their hands and use only words to explain what to draw.
Drawer cannot speak or ask for clarification.

10. End
2 Minute Timer

11. Switch Roles/Positions…
New rules.
Speaker must sit on their hands and use only words to explain what to draw.
Drawer CAN speak or ask for clarification.

12. End
2 Minute Timer

13. BARRIERS TO LISTENING

14. ● PHYSICAL
– noise
– hunger
– cold
– thirst
● MENTAL
– don’t like person talking
– own thoughts
– no interest in topic
– personal problems
– life is on my mind
– judgmental
– distracted (22 out of every 60 minutes)
● LANGUAGE
– jargon
– speed
– pace
– uninteresting

15. What happens when we listen…

16. Our listening dips as we “talk” to ourselves!
Remember: Experts estimate that only 25%-50% of the time we spend hearing is actually spent listening.

17. Activity
Either you or your partner think of a subject you could talk about for approximately 2-3 minutes. It should be something that you are passionate about. A hobby, favorite vacation, music, family, etc…Get excited to talk about it!

18. Active Listening PAYING ATTENTION THROUGH VERBAL AND NON-VERBAL CUES
such as eye contact, nodding, looking interested, leaning forward, ‘ah ha’s’
2. PARAPHRASING WHAT’S BEEN SAID
‘Can I just check I’ve understood, you said . . .’
‘So what you are saying is . . .’
3. SUMMARIZING
‘Overall, it seems that . . .’
‘What seems to be most important to you is . . .’
Reviewing where you’ve got to so you are both clear.

19. Continued… 4. INTERPRETING 5. REFLECTING FEELINGS
‘So it sounds from what you’ve said that . . .’
‘I get the impression that . . .’
Making sure you interpret correctly.
5. REFLECTING FEELINGS
‘You sound upset about that’.
‘So this makes you feel . . .’
By reflecting back the emotions that someone is displaying, it helps show you understand. It can also help the other person gain insight.

20. Read pages 105-111. Work on Handouts