Consultant Authorization Program Consultant Authorizations There are three primary levels of authorization (click on the level of interest to access the program): Product Competencies In addition to the three levels of authorization, Competencies (Product Specializations) are advanced authorizations for individuals and partner companies. Intended for Level 2 and Level 3 Authorized Consultants, competencies validate individual product knowledge and partner success obtained from additional education, practical experience and testing. Click on the following Competency areas to access each program: Authorized learning paths are designed for the all of the consulting roles partners need to deliver satisfied customers. After reviewing the study guide and taking the recommended training, consultants must successfully pass an authorization exam testing their knowledge of the content. Partner organizations are required to maintain a specific number of Authorized Consultants of all consultant types to obtain and maintain benefits associated with the partner program. Authorized Consultant - Level Ifor all customer-facing partner consultants Authorized Consultant - Level IIfor partner consultants involved in the configuration and implementation of salesforce.com products and services Authorized Consultant - Level IIIfor developers and technical architects SFASales Force Automation SupportService and Support (includes Customer Portal and Call Center) Salesforce MobileFormerly Apex Mobile PartnersFormerly PRM ContentComing Soon IdeasComing Soon Force.comComing Soon Salesforce for Google AdWordsComing Soon

TypeTitleCostDurationAccess ADM-100Salesforce FundamentalsFree55 minutesLaunch ADM-120Reporting FundamentalsFree24 minutesLaunch ADM-125Dashboard MechanicsFree17 minutesLaunch ADM-130Offline Edition FundamentalsFree23 minutesLaunch ADM-140Outlook Edition 2.0 FundamentalsFree70 minutesLaunch ADM-170Campaign ManagementFree43 minutesLaunch ADM-180Customer Support FundamentalsFree64 minutesLaunch APX-100Overview to AppExchangeFree20 minutesLaunch PRN-191Level 1 Authorization Exam (Test Out Kit)$50060 minutesRegister Authorized Consultant Level I – Learning Path Study Guide Return to Main Page

Authorized Consultant Level II – Learning Path TypeTitle CostDurationAccess SFA-105Administration of Customizable Forecasting Free20 minutesLaunch SFA-110Products and Price Books Free18 minutesLaunch SFA-120Customizable Forecasting for Sales Free20 minutesLaunch ADM-110Admin Fundamentals: Setup Free20 minutesLaunch ADM-115Admin Fundamentals: Customize Free33 minutesLaunch ADM-150Advanced Importing Free32 minutesLaunch PRN-201Admin Essentials for Partners $25005 daysRegister ResourceSalesforce Online Help FreeN/ALaunch PRN-291Level 2 Authorization Exam (Test Out Kit) $10002 hoursRegister TypeTitleCostDurationAccess ADM-100Salesforce FundamentalsFree55 minutesLaunch ADM-120Reporting FundamentalsFree24 minutesLaunch ADM-125Dashboard MechanicsFree17 minutesLaunch ADM-130Offline Edition FundamentalsFree23 minutesLaunch ADM-140Outlook Edition 2.0 FundamentalsFree70 minutesLaunch ADM-170Campaign ManagementFree43 minutesLaunch ADM-180Customer Support FundamentalsFree64 minutesLaunch APX-100Overview to AppExchangeFree20 minutesLaunch PRN-191Level 1 Authorization Exam (Test Out Kit)$50060 minutesRegister Study Guide Return to Main Page

Authorized Consultant Level III – Learning Path TypeTitle CostDurationAccess APX-320Apex: Application Laboratory $35005 DaysRegister ResourceApex Web Services API Developers Guide (v11.1) FreeN/ALaunch ResourceAJAX Toolkit Developer's Guide (v11.1) FreeN/ALaunch ResourceCreating On-Demand Applications, 2nd Edition FreeN/ALaunch ResourceApex Developer Network Member (recommended) FreeN/AJoin APX-390 Salesforce Level 3 Authorization Exam with Apex Application Laboratory Included2 HoursRegister APX-391Level 3 Authorization Exam (Test Out Kit) $15002 HoursRegister Study Guide Return to Main Page

Authorized Consultant – SFA Competency TypeTitle CostDurationAccess ManualSalesforce Winter 08 User Guide (Online Help) FreeN/ALaunch WebBasics of Sales Force Automation (SFA) Free1 pageLaunch Video (SFA-105)Administration of Customizable Forecasting Free20 minutesLaunch Video (SFA-120)Customizable Forecasting for Sales Reps & Managers Free20 minutesLaunch Virtual Class SFA-140Managing Your Sales Pipeline for Sales Managers $2002 hoursRegister Virtual Class SFA-141Improving Your Teams Performance for Sales Mgrs $2002 hoursRegister Exam SFA Authorization Exam (Test Out Kit) Note: You must be Level 2 authorized to take this exam. Free until Jan. 31, minutesRegister Study Guide Return to Main Page

Authorized Consultant – Service & Support Competency TypeTitle CostDurationAccess ResourceSetting Up Customer Support Free2 pagesLaunch Resource Salesforce Winter 08 Manual Cases, Solutions, Customer Portal, and Call Center FreeMultiple sectionsLaunch ResourceCase Management Implementation Guide Free32 pagesLaunch ResourceSolutions Implementation Guide Free36 pagesLaunch ResourceCustomer Portal Implementation Guide Free32 pagesLaunch ResourceSelf-Service Implementation Guide Free30 pagesLaunch ResourceGetting Started With Setting Up Call Centers Free2 pagesLaunch ResourceGetting the Most from Self-Service & Customer Portals Free2 pagesLaunch Video How Salesforce.com Uses Service and Support Free55 minutesLaunch Video Crash Course in Service and Support Free54 minutesLaunch Video Three Use Cases for Service and Support Free44 minutesLaunch Video Running Your IT Helpdesk with Service and Support Free56 minutesLaunch Video Improving Customer Service (Self-Service Portal) Free58 minutesLaunch Video Stump the Service and Support Pros Free57 minutesLaunch Video Transforming the Customer Experience (IP Telephony) Free51 minutesLaunch Video Best Practices for Measuring Critical Support Metrics Free56 minutesLaunch SlidesService & Support Process Map Free1 slideLaunch Web Service & Support Features Review all documentation on New Features FreeWeb PageLaunch Exam Service & Suppport Authorization Exam (Test Out Kit) Note: You must be Level 2 authorized to take this exam. Free until Jan. 31, minutesRegister Study Guide Return to Main Page

Authorized Consultant – salesforce Mobile Competency TypeTitle CostDurationAccess WebsiteGetting Started with Mobile Free1 pageLaunch Document Working with MAC and Legacy Console Free2 pagesLaunch DocumentWinter 08 Release Notes: MAC (pages 35-46) Free11 pagesLaunch DocumentMobile Implementation Guide Free34 pagesLaunch DocumentMobile Security White Paper Free9 pagesLaunch DocumentMobile User Guide for Blackberry Free49 pagesLaunch DocumentMobile User Guide for Palm Treo Free38 pagesLaunch DocumentMobile User Guide for Windows Mobile Free32 pagesLaunch DocumentMobile Legacy Console Profiles FreeSupplement ASee Study Guide FilePartner Simulator Link for Blackberry (.exe file) Free1 fileLaunch DocumentSimulator Instructions for Blackberry Free1 pageLaunch Website Starting a Mobile Trial (recommended) FreeWebsiteLaunch Website Client Download/Upgrade (for your device only) FreeWebsiteLaunch Spreadsheet Device Carrier Matrix (.xls) Free1 spreadsheetLaunch Slides Mobile at Work: Great Apps in the field Free1 spreadsheetLaunch Exam Mobile Authorization Exam (Test Out Kit) Note: You must be Level 2 authorized to take this exam. Free until Jan. 31, minutesRegister Study Guide Return to Main Page

Authorized Consultant – Partners (PRM) Competency TypeTitle CostDurationAccess Manual Salesforce Winter 08 User Guide (Online Help) Sections on PRM, & Salesforce to Salesforce FreeN/ALaunch WebPRM Learning Center (review all How To Guides) Free3+ hoursLaunch WebSalesforce to Salesforce (review all Self-Help Guides & Videos) Free3+ hoursLaunch WebPRM Features List Free1 pageLaunch Exam Salesforce Partners Authorization Exam (Test Out Kit) Note: You must be Level 2 authorized to take this exam. Free until Jan. 31, minutesRegister Study GuideReturn to Main Page