Work It Well Employee Orientation Presented by: Bensinger, DuPont & Associates

Welcome & Introduction Bensinger, DuPont & Associates Staff credentials Degreed & licensed professionals Bensinger, DuPont & Associates (BDA) is a national provider of employee assistance and work/life programs, training and consultation, compulsive gambling, drug testing and other specialized helplines. BDA was started in 1982 by Peter Bensinger, a former head of the Drug Enforcement Administration under Presidents Ford, Carter and Reagan. Robert DuPont, MD is a psychiatrist who was the first head of the National Institutes of Drug Abuse. All of BDA’s counselors have Master’s Degrees and relevant licensure and/or credentials. Work It Well Employee Orientation

Role of Work It Well Personal problems impact job performance Poor performance impacts Companies have EAPs because they acknowledge that employees’ personal problems can impact their job performance, and that poor performance impacts the areas of safety and productivity Safety Productivity Work It Well Employee Orientation

Marital & family issues Problems Addressed Problems Addressed Marital & family issues Parenting Mental health issues Physical abuse Alcohol/drug abuse Eating disorders Grief & loss The EAP is broad in focus and can help employees deal with a wide range of concerns. Work It Well Employee Orientation

Child/Eldercare issues Problems Addressed Problems Addressed Legal Issues Financial Concerns Child/Eldercare issues Disasters & trauma The EAP is broad in focus and can help employees deal with a wide range of concerns. Violence & Harassment Work It Well Employee Orientation

Eligibility Employees Family members Immediate family members are defined as any adults in the home (spouse, adult children, older relatives), or any dependent children living away from the home (for example, children away at college). Children under the age of 16 who need referral will be sent to an appropriate child specialist within the employee’s medical benefit, or to a community resource. Work It Well Employee Orientation

Types of Referrals Self Co-worker Employee Someone can be referred to the EAP either by calling on their own, calling on suggestion of a co-worker or friend who has also used the resource, or by suggestion or mandate from their supervisor. (More on this later.) Work It Well Employee Orientation

Work It Well - How it Works Client Needs Assessment Identify problem(s) Assess readiness to change Client Needs Assessment Satisfaction survey Review with QA Committee Employee Consultation Stabilize callers in crisis Crisis Intervention Quality Assurance Quality Assurance Crisis Intervention In person sessions Work/life services Community resources The EAP is available at 1-800-807-1535 24 hours a day, 7 days a week. When employees or their family members call, they will immediately be connected to a Master’s Degreed counselor who will assess their needs and make the appropriate referral for service. The same counselor will follow-up with the caller to ensure their needs are met. Callers may receive up to 6 face-to-face counseling sessions, plus referral to legal assistance, financial counseling and child care and elder care resources. EAP services can be accessed by an employee or their family members each time they have a concern. Supervisors can also call the EAP at any time for consultation on how to manage troubled employees in the workplace. Follow-up with Client Referral Services Were needs met? Additional services required to implement change? Follow-up with Client Referral Services Work It Well Employee Orientation

Work It Well - How it Works Employees Also have access to our EAP website www.bdawiw.com. There they can find many resources such as articles, legal & financial information, assessment tools and child/eldercare searches. Work It Well Employee Orientation

Confidentiality Confidentiality helps ensure success Between Work It Well & client Release of information Exceptions Maintaining a confidential service is the key to the EAP’s success. Employees must be assured that any communication they have with the EAP will remain confidential. In most cases, this is true. In the case of a Employee referral, limited information about an employees participation in the program may be provided to the supervisor. Confidentiality may not be maintained in cases of child or elder abuse, or in threats of suicide or homicide. Work It Well Employee Orientation

What’s the Cost? Free Easy to use Employer sponsored benefits Coordination with health benefits The company pays for the EAP service, so there is no cost to the employee or their family member. If the caller is dealing with a long-term issue, the counselor will coordinate longer-term treatment with a provider in the employee’s health benefit plan, or with a low cost or free community resource. Work It Well Employee Orientation

Personal problems have a serious impact on work and family life Summary Personal problems have a serious impact on work and family life Available to employees & their family members Confidential Free and easy to use Available 24 hours a day, 7 days a week A supervisor may require an employee to contact the EAP and participate in services in order to maintain their employment. A mandatory referral is used in rare circumstances in which an employee is impaired at the workplace, is threatening or harassing to co-workers and management, and/or threatens homicide or suicide. The employee must follow the EAP recommendations in order to keep their job. With a signed release of information from the employee, the EAP will communicate to the supervisor the employee’s participation in the program. Work It Well Employee Orientation