Topic Leader Training 2012

Welcome! Topic Leader Role Metrics Knowledge Center Features Today’s Agenda: Topic Leader Role Metrics Knowledge Center Features Topic Leader Teams Questions Wrap- Up Thanks for taking the time to attend this training session.

The Role of A Knowledge Center Topic Leader

The Objective is Participation The Goal is Community ISACA Topics The Objective is Participation The Goal is Community ISACA has 95,000 members in 160 countries – all working in the Information Security Assurance, Governance Security and Risk professions. Creating online collaboration opportunities for our members to connect, share and learn from each other seems to be a logical step. Having Subject matter expert topic leaders is a way we think we can get there.

Expectations Topic Leader Expectations of ISACA ISACA Expectations of Topic Leaders ISACA will provide support, guidance and assistance to topic leaders. Topic leaders will communicate with ISACA when there are issues, time constraints or other problems. ISACA has dedicated resources to its online communities Topic leaders will communicate with each other including topic leader teams ISACA will communicate with topic leaders several times per month Topic leaders will drive discussions and contribute to links, documents, and wikis ISACA will provide statistics to help measure success of topics Topic leaders serve as subject matter experts to insure correct information. ISACA will initiate Knowledge Center marketing and publicity Topic leaders act as ISACA liaisons and help promote the community including new topic leaders and members Topic Leaders are responsive to all discussions especially those remaining unanswered. To define everyone’s roles and responsibilities, We’ve created this chart on our expectation of topic leaders and your expectations of our support for the topic leader role. communicate with ISACA, other topic leaders, and within their topics. As you are the subject matter experts, you have the knowledge capabilities to indicate which information is appropriate to your topic. intermediary between ISACA and its members. promote awareness and even recruit other topics leaders.

Active Participation If there are no discussions in your topic or it has been a while since a new one was begun, START a new discussion. When starting a discussion make it OPEN-ENDED. Ask a question to members that can have multiple answers. ALWAYS respond to a discussion. Help other topic leaders by RESPONDING to their posts. The goal of the Knowledge Center is create an online community for members to come at any time for assistance and conversation. Just as topic leaders may get frustrated at participation rates so do members. Therefore when members participate it is important that they are addressed. If there hasn’t been any activity in your topic, please try and begin a conversation. What makes a good discussion post? -ask a specific question -open ended questions What should you do if you don’t know the answer or the question is too detailed ? -ask to narrow or clarify If you are struggling for content ideas the ISACA Journal, other publications or websites can be good conversation starters. Feel free to use the community leader topic for assistance.

Active Participation Active Topic Leaders…. RATE good discussions. Ratings draw attention. Set up ALERTS to make sure you are aware of all discussions within your topic. Redirects conversations from other sites to the Knowledge Center Tells friends and colleagues about their topic and asks them to participate. Represents the Knowledge Center at local events. Other social media sites. rate the post by the stars underneath. Stay on top of discussions by setting up alerts. For a presentation and other materials please contact the Online Communities Coordinator.

Discussion Example Question is not about the article Open ended No novels

Role Overview The 90-9-1 Rule: 90% of members look at a topic but never engage, 9% contribute occasionally, and Only 1% of members account for the majority of contributions The key to a successful online community is to engage those users that make up the 1% Indentify our 1% of active participants Encourage the 1% to participate which will entice the occasional contributors Grow the 1% by growing the community as a whole Encourage the 9% to participate more often In 2006, an expert in web site usability, Jakob Nielsen, found that the following participation levels held true for most communities: Do you agree with his rule? Currently, we have a little less than 10% of total membership as members of a topic. How can we increase this membership? Do you know the active participants in your topic?

Metrics and Reviews

Topic Metrics 23 topic members per 1 post The Knowledge Center Has 8149 Unique Members Totaling 20,089 Topic Members This Month’s Most Active Topic: Young Professionals Congratulations to Leaders Jason and Isa General Knowledge Center Metrics Ratio of topic members to 1 discussion post 23 topic members per 1 post Good/Average/Below Average 10 Average Knowledge Center members per 1 post 4 metrics encompassing overall, topic, and leader specific standings. A shadowed box will contain the metrics for the Knowledge Center as a whole. The most active topic in the past 30 days will also be indicated for topic and leader recognition. The ratio of the number of topic members it takes per one discussion post serves as an indicator how a topic relates to other topics within the Knowledge Center. This is a topic specific metric that shows your individual topic compared to the overall Knowledge Center average.

Percentage of Discussions Requiring Attention Topic Metrics Percentage of Discussions Requiring Attention Topic Activity in the past 30 days Graph is all topic member activity compared to topic leader activity in the past 30 days. illustrates the health of your topic and your efforts, serving as an indication of future actions. goal would be have data points in the top right corner with both you and members actively participating.

Topic Metrics & Communication 2 emails per month Topic Leader newsletter for general updates Metrics specific to your topic Online Communities Coordinator is a dedicated resource to the Knowledge Center Community Leader Topic General updates include web enhances and other changes

Knowledge Center Features

*Only Immediate Alerts are Email Enabled* Features Questions about Topic Leader Demonstration? New Features Available: Immediate = email enabled Daily digest Weekly digest *Only Immediate Alerts are Email Enabled* Please note: alerts are not automatic. To learn how to set up please watch the “Discussion alerts and email participation” demonstration video Instant response As if you were logged in. Shorter response times to a discussion allows conversation to flow and promotes more participation.

Topic Leader Teams

Topic teams Why work as a team? Get Started by: Step 1: Introduce yourselves Step 2: Share Ideas with your fellow topic leaders Step 3: Join Community Leader Topic Support each other by can working together to create buzz around a topic by asking and responding to questions Get Help By: Community Topic Leader Topic ISACA Staff Each topic has the capacity for up to 4 topic leaders. The number of topic leaders will vary from time to time as topic leaders are promoted or leave the position. ISACA recommends that all topic leaders be active 2-3 hours per week. Having a familiarity with each other allows for better understanding and comfort level that allows discussions to flow consistently. Share thoughts and ideas on how participation can be increased. One idea can lead to another idea then work together to implement. You can discuss in-depth topic details with your team however, if you ideas may benefit other topics please share it in the community leader topic. Solo topic leaders may turn to the community topic leader topic for support as all topic leaders are welcome, staff, and Communities Committee members.

Questions

Questions? Open For Your Questions Do topic leaders get CPE hours? Can we link from other social networks such as Linkedin? Where do I go for Help?

Wrap-Up

Wrap-Up Always respond to discussions When starting a discussion the best questions are open-ended Set up alerts for your topic Participate in the community of topic leaders by helping one another ISACA staff is here to help – let us know what you need. Utilize Knowledge Center Features such as rating, posting links and documents, contributing to wikis, and others

Thank You. Contact Tammie Josifovic at leaderhelp@isaca Thank You! Contact Tammie Josifovic at leaderhelp@isaca.org with questions