eGov-Meeting 13.5.2005 info@4qconference.org

THEMES AGORAS CONFERENCE PROGRAMME PREPARATION TIMETABLE

THEMES

Building Sustainable Quality Delivering Strategy – from vision to doing Ensuring Productivity - from anecdotes to real impacts Fostering responsiveness – from self-sufficiency to committed interaction Managing Knowledge – from files to know how

AGORAS

AGORAS 1 Wednesday 27.9.2006 from 11.30 to 12.30 1.1. ICT as part of delivering strategy 1.2. Finding a competitive image – the public sector as an employer 1.3. Ensuring dialogue with citizens 1.4. Thinking long term – saving tacit knowledge in public organisations 1.5. Co-operation in a crisis situation

AGORAS 2 Wednesday 27.9.2006 from 15.45 to 16.45 2.1. Rooting the strategy –speak,speak, speak 2.2. ICT is everywhere – except in productivity statistics 2.3. Providing choice – diversity 2.4. Does Quality last? – What has happened to previous Best Practices? 2.5. Long term planning – next week or twenty years from now?

AGORAS 3 Friday 29.9.2006 from 9.45 to 10.30 3.1. What can customers expect – how to define quality targets? 3.2. How verify impacts? When do we know we have made a difference? 3.3. Action brings satisfaction – how immediate corrections are possible? 3.4. Knowledge management in cross-cutting initiatives 3.5. From benchmarking to benchlearning – why and how?

CONFERENCE PROGRAMME

Tuesday 26.9.2006 12.00 - 18.00 Building National Stands 18.00 - 22.00 Welcome Cocktails

Wednesday 27.9.2006 8.00 –10.00 Registration 10.00 –11.00 Opening + plenary 11.30 –12.30 Agoras 12.30 –14.00 Lunch 14.00 –15.15 Workshops 15.15 –15.45 Coffee Break 15.45 –16.45 Agoras 17.00 –18.00 Plenary 18.00 –20.00 Get together

Thursday 28.9.2006 8.30 – 9.00 Registration continues 9.00 – 10.30 Plenary Session 10.45 –12.00 Workshops 12.00 –13.30 Lunch 13.30 –14.30 Plenary 14.30 –15.00 Coffee Break 15.00 –16.15 Workshops 19.00 –23.00 Social Evening

Friday 29.9.2006 8.30 – 9.00 Arrival 9.00 – 9.30 Plenary 9.45 – 10.30 Agoras 11.00 – 11.45 Plenary 11.45 – 12.30 Scientific Rapporteurs 12.30 – 13.00 Closing of the Conference

PREPARATION TIMETABLE

Key Deadlines 10/2005 2nd Announcement 15.1.2006 Deadline for nomination of BP´s 17.2.2006 Deadline for nominating facilitators 31.3.2006 Final deadline for delivering full case descriptions of BP’s 4/2006 Final Programme 4/2006 Registration opens 30.6.2006 Deadline for reserving Stands 27.9.-29.9.2006 Conference