1. Student QEP Workshop Developing Student Engagement in Quality Assurance and Enhancement Student/Staff Strategic Analysis Session
Eve Lewis
Director

2. Aim
To catalyse a process that will develop institutional and national processes, practices and behaviours that can support students to engage productively in assuring and enhancing the quality of the student learning experience at their institutions and in the higher education sector.

3. Aspiration
To collaborate as members of the higher education community in the sharing of good practice and solving of shared problems and contribute to continuous improvement of South Africa’s Higher Education system

4. With a view to…… Improve Student Success defined as -
‘Enhanced student learning with a view to increasing the number of graduates with attributes that are personally, professionally and socially valuable’

5. Outline of the Day
Update staff on the key learning outcomes from student session yesterday
Explore why students are important collaborators in quality processes
Begin a discussion on the nature of the relationship between students, student organisations and their institutions
Explore the nature of current student engagement within SA institutions and nationally and identify priorities going forward

6. Who are we? student partnerships in quality Scotland
Full-time staff in Edinburgh and Inverness
Works with all institutions and students’ associations in the university and college sector. Provides international consultancy.
Scottish Charity - members all sector agencies
Main Funding – Scottish Funding Council

7. Our Vision is of:
Students making a positive and rewarding difference to their own and others’ educational experience, helping shape the nature of learning and contributing to the overall success of Scotland’s universities and colleges. 

8. To make this Vision a reality our Mission is to
Ensure students are able to engage as partners in all levels of assurance and enhancement activities including:
Commenting on and shaping their own learning experience.
Taking an active part in formal student engagement mechanisms, including quality processes and strategic decision making.
Shaping the development of the student experience at national level.

9. Scottish Quality Enhancement Framework
Enhancement Led Institutional review.
Institutional Led Subject review.
Student Engagement.
Enhancement themes.
Public Information.
Underpinned by QAA Quality Code(including subject benchmarks)and
external examiners plus external quality measures,
e.g. professional accreditation.

10. ‘The university and the SRC might want to reflect upon how they could most effectively work together to help sustain a partnership that actively contributes to the development of a policy for the enhancement of student learning’
-University of Glasgow ELIR 2004

11. ‘Partnership has delivered significant development in policies and provision, all of which contribute positively to the student learning experience’
Glasgow University ELIR 2010

12. Student Engagement Framework Focus on enhancement and change
Valuing the student contribution
Appropriate resources and support
A culture of engagement
Students as partners
Responding to diversity

13. Scottish Student Engagement Framework
Partnership is a key concept – students have a role in shaping their experience which when fully realised goes beyond feedback, problem solving and membership of committees, to opportunities for real enhancement.

14. A Ladder of Citizen Participation - Sherry R Arnstein

15. Cadogan Matrix of Institutional / Student Union Relationships
Patronised
Partnered
Peripheral
Pioneered
Interest
Peter Cadogan
Support

16. Students as Partners
Recognise issues relating to position, power and influence
Different but equally valuable contribution of students as experts
The role of an autonomous student organisation as a key partner– the ability to deliver a considered student view point based on hard evidence, democratic processes and due attention to meeting the needs of all students

17. But what about student apathy/unrest?

18. Starting Points Believe in your students Show you believe in them
Culture
Commitment
Act
Close loop

19. Developing Student Expertise Why is representation important?
views
with staff
Dialogue
Improved learning
experience
YOU ARE THE EXPERT!

20. The Student Learning Experience – students as experts

21. The A,B,C,D of Effective Feedback

22. Consider the following statements
‘Students are experts in their own learning’
‘Students only know what they want, not what they need’

23. The role of a student leader
Representative
Expert

24. Making Change happen
Consider the following words – what do you understand by these terms in relation to how students might bring about change? What are the pros and cons of each approach
Customer
Volunteer
Campaigner
Lobbyist
Partner/Collaborator

25. Working with Students Development of student retention strategy
Extension of inquiry learning approaches
Development of student representative roles
Introduction of graduate skills development programmes
Distribution, analysis and action planning of surveys at institutional or national level e.g. end of module, student satisfaction survey, graduate destination survey