1. Corporate Plan and Business Transformation Informal Member Briefing 15 th June 2009

2. Purpose To brief Members on:- The 2010 to 2012 Corporate Plan The Business Transformation Programme

3. Corporate Plan (1) Long-term Vision: A Harrogate District that is safe, green, healthy, beautiful and vibrant; a place where people want to live, work and visit. Organisational Aim: To deliver services and real improvements in the community that are valued by local people and which improve their quality of life; working with others to build prosperous and sustainable communities across the District.

4. Corporate Plan (2) Six corporate priorities Twenty-one actions and targets to deliver the corporate priorities in 2009/2010:- 12 Council-only actions 9 partnership actions

5. One Improvement Agenda Corporate Plan Vision: A Harrogate District that is safe, green, healthy, beautiful and vibrant; a place where people want to live, work and visit. Caring for the Environment Homes for Local People A Connected District Stronger and Safer Communities A Strong Local Economy Shaping the Council towards Excellence Sustainable Community Strategies Business Transformation Programme

6. Business Transformation Where we are now:- We are a ‘good’ council 37% of our performance indicators are in the top 25% in the country High resident satisfaction National recognition

7. Business Transformation Looking ahead:- Impact of the recession Uncertain Grant Settlement Increasing efficiency targets Local circumstances Our ambitions in the Corporate Plan

8. Business Transformation – A few thoughts

10. Business Transformation - Why? Co-ordinated programme of activities to enable us to take a longer-term view and approach to:- –Improving our services –Maximising efficiencies –Securing cultural change –Delivering our Corporate Plan, Vision and corporate priorities

11. Business Transformation - What it looks like

12. Business Transformation Collaboration To identify ways in which we can improve how we work together, share information and best practice, both within the Council and with our partners.

13. Business Transformation Improving the Customer Experience To improve access to the Council so that the customer can contact at more convenient times, to look at the standard of customer service that we provide, and how we can improve their experience when they contact the Council or use a Council service.

14. Business Transformation Better Use of Resources Reviewing the use of our office buildings, our use of energy, use of information and documents, printing and procurement to ensure that they are efficient, effective and good value for money.

15. Business Transformation New Ways of Working Improving the efficiency and effectiveness of how we provide services through flexible working, mobile working and better use of existing Council systems.

16. Business Transformation Organisational Development and Cultural Change Making sure that the Council’s vision, our corporate values and the behaviours of all of us support our ambition to deliver improvements and efficiencies.

17. Business Transformation Some issues to consider:- Ambition Capacity Resource - “invest to save” Risk

18. Business Transformation Business Transformation Case Studies

19. Business Transformation Next Steps Cabinet24 th June 2009 Council22 nd July 2009

20. Questions and Answers

21. Close