1. IPSG meeting 16/17 July 2007

2. IPSG Meeting, 16/17 July Actions & Results
Agenda Item
Actions
Approvals and decisions for future actions
MINUTES OF THE LAST MEETING
APPROVED - Minutes of the last meeting in Bonn adopted with one amendment
4QC IMPACT EVALUATION SURVEY
Information about the survey methodology and the key dates (PT)
Survey methodology - 4 steps:
Valid list of s of participants via IPSG members and by post.
Invitation .
Questionnaires open for 3 weeks.
Analysis of results and final report.
Key Dates:
3 August (validation of s addresses).
3 September: invitation for the s sent.
3 September: Questionnaire active online for 3 weeks
IPSG members’ active collaboration to get a large number of answers from the 4QC participants.
IPSG Meeting
16, 17 July - Lisbon

3. Report on activities by France
5TH QUALITY CONFERENCE
Report on activities by France
For the next steps were accepted the following dates:
3 Sept. - IPSG members can send proposals for Agoras speakers.
6 Sept. CAF Centre programme will be discussed on the expert meeting.
22 Oct. 5QC subgroup meeting in Paris (date to be confirmed).
31 Oct. – deadline for IPSG members to send BP description (extended to 30 November if required by local selection process).
15 Nov. Validation of manuals and citizen village/country stands requirements at the IPSG meeting.
Agoras:
IPSG members can suggest further speakers until September 3.
France will draft further the content of the agora program in specifying the addressed issues and selecting the speakers. New suggestions could be asked at this stage.
France will communicate the new draft to IPSG members.
France will speak bilaterally with IPSG members before contacting the speakers they suggested.
IPSG Meeting
16, 17 July - Lisbon

4. Working paper based on the UK Primer on Customer Insight.
CUSTOMER SATISFACTION
Portugal mentioned the work done and identified the next steps, including the new proposals for the future work made by Belgium and Netherlands.
The next sub-group meeting will take place in Brussels on 26 September. All member states that have particular interest in this issue are invited to take part of the sub-group.
The Customer Satisfaction sub-group have to develop the following outputs:
Collection of practices cases documented according to the template developed by France and Austria.
Working paper based on the UK Primer on Customer Insight.
The sub-group of customer satisfaction will work on the idea of linking the citizen charter and the costumer satisfaction management and on the possible contribution that e-Gov WG could give for the future work.
The future work have to be developed on two basis:
Strategic plan: the vision of this issue in the EUPAN: what is the ambition of the work?
Operational plan/ work programme: steps to achieve the vision.
IPSG Meeting
16, 17 July - Lisbon

5. What is missing in the doc “7 steps”?
CITIZEN CHARTER
Discuss on a work programme for the development of the Practitioners Guide on Citizen Charter.
To prepare the Practitioners Guide Netherlands will ask IPSG members by
What is missing in the doc “7 steps”?
Suggestions for the structure of the document.
10 September is the final date.
Portugal, Netherlands and Germany will work together and agree, before the next meeting, on the final layout for the “7 steps” document.
IPSG Meeting
16, 17 July - Lisbon

6. Report on CAF activities by EIPA
Report on CAF Event by EIPA and Portugal
APPROVED - the mandate for the CAF Network to develop a memorandum of understanding with EFQM focused on recognition.
APPROVED - the EIPA proposal: communication on the CAF activities just one time for each Presidency, on the second meeting, except if there are urgent issues to discuss.
IPSG Meeting
16, 17 July - Lisbon

7. Finland presented the draft of the Handbook.
WORKING METHODS & EUPAN HANDBOOK
Finland presented the draft of the Handbook.
Portugal proposes to finish the Handbook during the Portuguese Presidency.
APPROVED - the Portuguese proposal to include on the next Troika meeting Agenda (30 July) the proposal of extending to all EUPAN network the following rules and working methods:
The Handbook (draft by Finland and to be finished by Portugal);
In each EUPAN WG meeting representatives of the others WG should participate (perspective to be included on the Handbook);
One Newsletter by each Presidency. New look of newsletter will be proposed by Portugal;
WG information, practices cases with links for the organisations and other outputs of the EUPAN WG on the EUPAN site. Procedures to put the information on-line will be proposed by Portugal.
IPSG Meeting
16, 17 July - Lisbon

8. The IPSG members will be asked to give suggestions.
WORKING METHODS & LEARNING GROUPS
Portugal proposed for discussion the development of Learning Groups to share practices on specific themes and to develop new projects based on common interests of a set of countries.
Was decided that:
The Learning Groups proposal will be presented on the Troika Secretariat meeting (30 July);
The IPSG members will be asked to give suggestions.
IPSG Meeting
16, 17 July - Lisbon

9. Benchmarking and best practices
Agenda Item
Actions
PRACTICE CASE EGOV
Anabela Pedroso from the Agency for the Public Services Reform presented “The Portuguese strategy for e-Gov: Placing the citizen in the centre of modern and changed Public Administration”.
PRACTICE CASE SIMPLEX
Paulo Henriques from the Office of the Secretary of State for Administrative Modernisation presented the Administrative and Legislative Simplification Programme (SIMPLEX) and the modernisation initiatives linked with the enterprise life cycle”.
IPSG Meeting
16, 17 July - Lisbon

10. Information & Sharing Knowledge
Agenda Item
Actions
Information
RESULTS OF THE DG AND MINISTERS MEETING IN BERLIN
Germany informed about the DG meeting in Berlin (June).
Comments about what was said in the DG meeting:
IPSG was considered one of the most productive groups of EUPAN.
e-Gov WG eventual changes should not lost knowledge acquired and network.
The time for discussing CAF in IPSG meetings should be limited.
Productivity of EUPAN was mention by several DG’s.
New structure of cooperation and new methodology of the EUPAN functioning should have an impact on the work programme and on the MTP.
IPSG have to show the benefits of CAF so the other PA uses the CAF.
IPSG Meeting
16, 17 July - Lisbon

11. Report on HR WG activities by Mafalda Santos
HUMAN RESOURCES WG - INFORMATION
Report on HR WG activities by Mafalda Santos
The chair of the HR WG made a presentation about the work that will be developed in this group during the Portuguese Presidency.
Main issues:
Performance assessment;
Competence management;
Mid Term programme.
E-GOV WG - INFORMATION
Report on HR WG activities by Matilde Cardoso
The chair of the e-Gov WG made a presentation about the work that will be developed in this group during the Portuguese Presidency.
Future of eGovernment WG;
e-Government Inter Ministerial Conference – where will be defined the priorities for the work of eGovernment in the next years.
IPSG Meeting
16, 17 July - Lisbon

12. UN Public Service Award, Site (www.7thglobalforum.org).
GLOBAL FORUM ON REINVENTING GOVERNMENT
Presentation on 7th Global Forum on Reinventing Government by Michael Kallinger
Michael Kallinger made a presentation about the 7th Global Forum on Reinventing Government:
Organizer;
Participants;
Format;
UN Public Service Award,
Site (
IPSG Meeting
16, 17 July - Lisbon

13. Next IPSG meeting: main topics
MTP
EUPAN Handbook
5QC
Customer satisfaction management
CAF & CAF Event & CAF Movie
IPSG Meeting
16, 17 July - Lisbon

14. Evaluation IPSG meeting 16/17 July 2007
Topics JJ J K L
Topic not evaluated
Total answewers Nº %
1.   
Decisions taken (adequate, pertinent) 5
19,2 18
69,2 2
7,7 1
3,8 26
2.   
Debate promoted between participants
(necessary, fruitful)
3.   
Proposals presented (interest; relevance) 6
23,1 19
73,1
0,0
4.   
Practices cases presented (interest; relevance) 7
26,9 12
46,2 3
11,5
5.   
Documentation (clear, well organized, well
presented) 15
57,7 11
42,3
6.   
Agenda (theme/schedule) 10
38,5
7.   
Practical information (sufficient; clear)
8.   
assistance before the meeting (to
registration; to respond to your questions…)* 17
68,0
20,0
4,0
8,0 25
9.   
Access to the documentation (reception in due
time, channels used) 9
34,6 4
15,4
10.        
EUPAN site of Portuguese Presidency (clear,
friendly, adequate) 16
61,5
TOTAL
113
112 14
259
IPSG Meeting
16, 17 July - Lisbon