Bob Winnington, Executive Officer, Money Advice Liaison Group 24th January 2019 Bob Winnington, Executive Officer, Money Advice Liaison Group

About MALG Not for Profit Membership Organisation; Founded over 30 years ago Working together to improve the lives of people in debt The ‘missing link’ that ties together all the threads of the money advice journey Open, non-judgemental, dedicated forum for discussion, best practice, and joint action between creditors, advisers and stakeholders No commercial, regulatory or political agenda – uniquely place to seek ‘game-changing’ solutions

MALG Membership National Strategic Membership For national public/third sector organisations and industry bodies including money advice organisations, credit reference agencies and trade associations. National Business Membership For specialist companies including debt collection agencies, enforcement agents, commercial advice providers, creditors and technology providers.

MALG Membership Affiliate Membership For charity and cross-sector organisations, regulators and Government departments. Regional Membership For local branches of money advice organisations, Local Authorities and regional offices of creditor organisations including Strategic / Business members.

MALG Strategic Membership

MALG National Business Membership

MALG Regions

Widening our scope MALG is now broadening its scope further to increase engagement with sectors such as: Energy Water Telecoms Local Authorities Council tax Parking

Recent and planned developments

Talk Money Conference 2018 Held at Central Hall Westminster on Wednesday 14th November Keynote speakers included John Glen, Economic Secretary to HM Treasury, Dame Helena Morrissey and Martin Lewis Topics included Open Banking, What people want from Debt Advice, The Poverty Premium and Creating a Culture of Quality For video clips see Talk Money TV on

MALG Meetings 2019 National Meetings set for 7th February at Dentons, Fleet Place, London 11th April at Womble Bond Dickinson, More London 4th July (+AGM) Venue TBA 17th October Venue TBA Plans for the Conference to be announced in Q1 2019 Potential Round Table event(s) to be considered

Money advice – are we looking at it in the right way? products people processes Lens of the organisation outcomes results benefits Lens of the customer

Money advice – where are we now? The figures UK personal debt is estimated at 8M in debt We are currently only reaching around 1.6M of that number The Bank of England has recently reported the highest rise in consumer credit in a decade By 2021, people will be worse off in real terms then they were in 2003 It is estimated 1 in 8 has some form of problem debt

The future – beyond immediate challenges How are we planning to build capacity? How are FCA authorised organisations looking to invest? What can we do together to tackle Problem Debt? Is technology an enabler or a solution? How far down the tech route can we foresee? What are the opportunities for innovating around Artificial Intelligence and Big Data? Will we see debt advice specialists in collection departments?

MALG South West Region Launch 2019 Inaugural meeting today hosted by South West Water at the Bournemouth Water offices Further meetings to be held in Exeter and Bristol / Bath in 2019 Other potential venues for 2020 and beyond? Need to form a South West Region Committee Do you want to be involved?