Evaluation – Giving and Receiving Feedback Presented by Terri Trevino

Feedback . . . “The return of information to the source of a process or action for the purpose of control or action.” - The American Heritage Dictionary

Objective After session, attendees will be able to identify three key components of giving and receiving oral and written constructive feedback.

Giving Feedback Be descriptive Add constructive feedback Help people hear and accept the feedback

Receiving Feedback Breathe Listen carefully Ask clarifying questions Acknowledge the feedback

5 General Areas of Written Evaluations Program: topics, substance, speaker

5 General Areas of Written Evaluations Meeting site: facilities & local services

5 General Areas of Written Evaluations Special activities: entertainment and social activities

5 General Areas of Written Evaluations Attendee profile: demographics

5 General Areas of Written Evaluations Exhibitor profile: floor traffic patterns, product interest, buying plans

Guidelines for Questionnaires Ask specific questions Make completing evaluations easy Make returning forms convenient Design questions consistently Pay attention to formatting Capture data to measure trends

Chapter Feedback What ideas for monthly educational topics do you have?

Chapter Feedback Fund-raising is a key issue for the chapter over the next two years. What ideas for fund-raising events do you have?

Chapter Feedback What would add value to membership in SGMP for you or your organization?

Chapter Feedback What ideas do you have for getting more planners to attend the Fall Education Conference?

Thanks for Your Support!