1. EFFECTIVE LISTENING

2. INTRODUCTION ‘ Listening means decoding and interpreting sound correctly.‘ Listening is not only hearing but something more. Listening process refers to physical act of receiving sounds. Thus, hearing is a physical process. Listening is both physical and mental.

3. TYPES OF LISTENING CONTENT LISTENING EMPHATHIC LISTENING ACTIVE LISTENING CRITICAL LISTENING

4. WHAT IS EFFECTIVE LISTENING Effective listening is one of the critical skills related to effective communication. It is a developed skills and requires more than merely hearing the speaker. It requires grasping and understanding.

5. EFFECTIVE LISTENING INVOLVES LISTENING WITH:- Intensity empathy acceptance willingness

6. PRINCIPLES OF EFFECTIVE LISTENING APPRECIA TION EVALUATI ON COMPREHE NSION

7. FACTORS EFFECTING EFFECTIVE ORAL LISTENING  Stop talking  Put the speaker at ease  Show the talker you want to listen  Remove distraction  Emphasize with the speaker  Be patient  Hold your temper  Go easy on argument and criticism.  Ask question  Stop talking

8. FACTORS AFFECTING WRITTEN LISTENING EXERCISES  Check your understanding  Write down key points  Do not ignore instructions  Focus on the substance  Evaluate the speaker

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