Resistance to Change and Change Management Chapter 19 Resistance to Change and Change Management © 2010 Jones and Bartlett Publishers, LLC

Learning Outcomes After completing this chapter, the student should be able to: Identify the drivers of change. Understand the various change models. Identify the various barriers to change. Understand the step-by-step change process. © 2010 Jones and Bartlett Publishers, LLC

Drivers of Change External / social Industry / task Internal © 2010 Jones and Bartlett Publishers, LLC

Individual Barriers to Change Fear of the unknown Reduction in personal need fulfillment Real or perceived stress Loss of status or personal power Loss of equilibrium © 2010 Jones and Bartlett Publishers, LLC

Lewin’s Change Model Unfreeze Change Refreeze Driving forces Restraining forces Unfreeze Change Refreeze © 2010 Jones and Bartlett Publishers, LLC

Kotter’s Eight Steps for Successful Organizational Change Establish a sense of urgency Create a powerful guiding coalition Develop a vision Communicate the vision Empowering others to act on the vision Planning for and creating short-term wins Consolidate improvements and produce more change Institutionalizing new approaches © 2010 Jones and Bartlett Publishers, LLC