Mark Humowiecki & Jared Susco CCHP Core Value SERVANT LEADERSHIP Step 1: Use whiteboard to have AmeriCorps members give us definitions and/or examples of what is servant leadership is or is not for them. Step 2: Mark and Jared ask questions of the members to categorize what is and what is not servant leadership among those things that were added to the whiteboard. Mark Humowiecki & Jared Susco

The modern movement was founded by Robert Greenleaf This is my thesis: caring for persons, the more able and the less able serving each other, is the rock upon which a good society is built. Whereas, until recently, caring was largely person to person, now most of it is mediated through institutions – often large, complex, powerful, impersonal; not always competent; sometimes corrupt. If a better society is to be built, one that is more just and more loving, one that provides greater creative opportunity for its people, then the most open course is to raise both the capacity to serve and the very performance as servant of existing major institutions by new regenerative forces operating within them. -- Robert Greenleaf, author of The Servant as Leader and The Institution as Servant Servant Leadership Core Values

What Characteristics Describe a Servant Leader? LISTENING Puts the emphasis upon listening effectively to others EMPATHY Understands others' feelings and perspectives HEALING Helps foster each person's emotional and spiritual health and wholeness AWARENESS Understands his or her own values, feelings, strengths, and weaknesses PERSUASION Influences others through their persuasiveness CONCEPTUAL-IZATION Integrates present realities and future possibilities FORESIGHT Possesses a well- developed sense of intuition about how past, present, and future are connected STEWARDSHIP Holds an organization's resources in trust for the greater good COMMITMENT TO THE GROWTH OF PEOPLE Committed to serving the needs of others BUILDING COMMUNITY Helps create a sense of community among people "The Understanding and Practice of Servant Leadership". Regent University. August 2005. Servant Leadership Core Values

Individual Examples of Servant Leadership The servant-leader shares power, puts the needs of others first, and helps people develop and perform as highly as possible. Kat Experience as Health Coach Mark Experience as Manager John Experience as Patient "The Understanding and Practice of Servant Leadership". Regent University. August 2005. Servant Leadership Core Values

Servant Leadership Giving Up Control Mark Humowiecki

Servant Leadership – Mark as Manager Core Values The Sage is self-effacing and scanty of words. When his task is accomplished and things have been completed, All the people say, ‘We ourselves have achieved it!’ -- attributed to Lao-Tzu, from the Tao Te Ching, circa 6th c. BCE Servant Leadership – Mark as Manager Core Values

Servant Leadership– Mark as Manager Core Values

Servant Leadership – Mark as Manager Core Values

Servant Leadership – Mark as Manager Core Values

Servant Leadership – Mark as Manager Core Values

Individual Examples of Servant Leadership The servant-leader shares power, puts the needs of others first, and helps people develop and perform as highly as possible. Kat Experience as Health Coach Mark Experience as Manager John Experience as Patient "The Understanding and Practice of Servant Leadership". Regent University. August 2005. http://www.camdenhealth.org/testimonials/john/ Servant Leadership Core Values

Institutional Examples of SL Logisticare analysis Cross-site Learning Data analysis for partner sites 7-day pledge Community Advisory Council Servant Leadership Core Values

How should you expect to see and experience Servant Leadership at CCHP? You should be the recipient of Servant Leadership because we place such a premium on growing people! Your patients should say “I did it myself!” We are an “open source” organization, meaning we give away our knowledge to the movement of population health, with the hope that vulnerable populations across the country can and do received improve quality of and access to care at lower cost. You will have a big project to pilot for the organization that benefits our patients, which will be all about social mapping this year. Servant Leadership Core Values