Conflict Resolution.

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Presentation transcript:

Conflict Resolution

Basic Causes of Conflict Poor communication Power struggles Personality differences Jealousy prejudice

Positive Results of Conflict Working to resolve conflict effectively can: Develop problem solving skills Help you learn to get along with people Strengthen relationships result in a more imaginative solution

Negative Results of Conflict Negative emotions Stress Hurtful words Damaged relationships Violence

Conflict Resolution Negotiation – communication with a goal of finding a solution Ideal outcome is a win-win solution Compromise – each party agrees to give up something to reach a solution that satisfies everyone (fair-fair solution) Agree to disagree Withdraw – negotiations can be resumed when both parties are more willing to compromise Mediation – a neutral 3rd party helps people find a solution

The Importance of Forgiveness When someone has wronged you it is normal to feel hurt and angry. However, knowing how to forgive is an essential life skill. Forgiving gives a sense of peace. You can still be upset about the action, but forgive the person. Express yourself. Explain why you feel hurt or angry. Practise empathy. Put yourself in the other person’s shoes.