1. Chapter 18 Conflict Resolution Skills

2. Why Conflicts Occur Poor Communication Power Struggles Personality Differences Jealousy Prejudice

3. Positive Results of Conflict Learn something that is helpful Valuable experience Develop problem solving skills Communicate effectively Learn to get along with those who don’t agree with you. Strengthens relationships

4. Negative Results of Conflict Negative Emotions Stress Hurtful words Damaged relationships Violence

5. Preventing Conflicts Adapting your behavior Examining your attitude

6. Resolving Conflicts To agree on a situation that is acceptable to all parties Preserve or strengthen the relationship Negotiation=Win Win solution Compromise Agree to disagree Withdraw

7. Resolving Conflicts Con’t. Mediation: middle man to help settle a dispute Peer Mediators: helping peers resolve conflicts peacefully

8. Factors that affect Violence Family members expressing anger Violence on TV, Media, video games, sports Easy access to weapons Gang activity Substance abuse

9. Preventing Violence Educate yourself about violence Identify violence prevention resources Learn to recognize warning signs Report situations Avoid gang influence