Enterprise Cloud SERVICE MANAGEMENT OPERATIONS MANAGEMENT Secure Integrations Security Operations Vulnerability Response Finance Customer Service Facilities HR Secure Integrations Incident Marketing SERVICE MANAGEMENT Problem Legal Change SERVICENOW PLATFORM Field OPERATIONS MANAGEMENT Asset Application Logic Application Development User Experience More Security Analytics Risk Discovery CMDB BUSINESS MANAGEMENT Operations Management Operations Management has become more critical and more difficult than ever before, with virtualization and cloud technologies creating dynamic, fluid IT environments. At the core of our operations management capabilities is the same platform and workflow engine that is leveraged by all our service management and business management applications. This workflow extends beyond people processes to become the orchestrator of orchestrators - essentially the traffic controller of all automation tasks. Utilizing this powerful workflow engine, we can push workflow to the requester to allow them to orchestrate configuration changes and manage cloud resources on VMware, Azure or AWS - all fully automated and completely traceable. And because orchestration, change management, and the CMDB are built on a same platform, we can help to eliminate change conflicts and ensure changes go as planned. ServiceWatch, our service discovery and mapping solution, ensures that everything is being managed in a business service-centric context. And when issues do arise, Event Management can detect abnormalities and pinpoint the impacted service by leveraging the CMDB. And that’s the ServiceNow portfolio. A powerful set of applications spanning operations management, business management and service management across the enterprise – all utilizing a powerful underlying application platform that enables a single system of record – and all sitting on the enterprise cloud of the future. <Transition to Next Slide> ServiceNow brings together Service Management, Operations Management and Business Management on a single system. These domain areas have previously been thought of separate disciplines. We have changed the game by linking these areas together through a service model to change the way people work. Let’s take a look. Service Mapping Vendor Orchestration Audit Event Management Test Cloud Management Demand Financial Management Resource Project SDLC Confidential