1. One page process diagram and infographic template
Speaker Name
Speaker Title

2. One Page Process Integration Slide
This is one page process slide is intended to be used to communicate how the integrated process works in ServiceNow or the experience an End User will have.
For the Fulfiller User the slide currently represents an integrated ITSM process flow in ServiceNow. As a template it is designed for you to modify based on your specific integrated process. Additional icons are provided for you to tell your specific story.
Below are some examples of modifications:
HR, Facilities, or other processes
If process is not fully integrated within ServiceNow you can also represent those activities that fall outside ServiceNow within the overall process - just make sure you represent how that piece of the process is completed, either manual or the other application.
This may also serve to identify manual processes, other application that can be replaced with ServiceNow, or where an integration could replace a manual process as the build of that process matures within ServiceNow.
Create both a fulfiller & an end user representation
Use your one pager in presentations, desktop guides, posters/info-graphics, s
Source: Information goes here

3. IT Service Management Process Integration
RFC
ENHANCEMENT REQUEST
SDLC/RELEASE MANAGEMENT
REQUEST MANAGEMENT
RFC
CI INFO
SELF-SERVICE CATALOGUE
USER, KB & CI INFO
Knowledge Mgmt.
CI INFO
CHANGE, MANAGEMENT
CI Information Knowledge Articles Known Errors User Data
CI Information Knowledge Articles Known Errors User Data
SOCIAL,
PHONE
CI UPDATES
Requestor
Service Desk
Configuration/ Asset Mgmt. CMDB
SELF-SERVICE CATALOGUE
CI INFO
USER, KB & CI INFO
KNOWN ERRORS
PROBLEM MANAGEMENT
INCIDENT MANAGEMENT
IDENTIFIED PROBLEMS
RFC
EVENT MONITORING
RFC

4. We are providing multiple ways for our customers to get help!
Create enhancement requests or RFC directly from requests and track through to completion
Take a screen shot of your completed one page process and create an infographic about the value of the new integrated process brings
Completing the RFC from requests through release provides a clprocessosed loop and end to end measurement
Self-Service Catalog will provide our users the ability to request common services or log issues quickly
We are providing multiple ways for our customers to get help!
Ability to update CI’s from executed changes allows for seamless updates to the CMDB and better visibility into impacts of changes.
incidents
Incorporating known errors allows for a streamlined process between change management and addressing problems
Attaching Incidents to identified Problems will enhance our ability to provide updates and measure impact.
Automatically creating Incidents from Events will quickly identify incidents without relying on end users to report the issue

5. Simple. Consistent. Measurable.
Available anytime, anywhere
Enterprise Service Portal
Resolves issues quickly
Real-time order status
INFORMATION AT YOUR FINGERTIPS
Support:
Help - It’s broken!
Request:
I want something
knowledge
Mobile
Reporting
Profile
Social
Add your details:
Go Live: December 20XX
Get more information here: Xyz.com

6. Thank you
Contact information goes here

7. Icon library

8. ServiceNow icon system 1 (on light background)
Connect with sales
Try a demo
Start discussion
Investor Relations
See locations
Reduce redundancy
Chart down with arrow
Improve IT costs
Elevate
Strategic
Customize
Problem/ Benefit
Security
Unlock
Manage
Business management
Shop
Extend visibility
Phone
Location
Balance/ Value
Project
Service map
SLA
SDLC
Incident
Password reset
Discover
Release
Demand management

9. ServiceNow icon system 2 (on light background)
Asset
Optimize/ Manage
Chat
Profile
Events
Server
Switch
Router
Database
Home
Monitor
Laptop
Learn
Application logic
Application development
Service catalog
Service portfolio
News
Handshake
Customer service
Case study
Datasheet
Ebook
Whitepaper
Documentation
Infographic
Webinar
Award
Compliance

10. ServiceNow icon system 3 (on light background)
App creator
Featured
Explore
Global
Two (2) buildings
Three (3) buildings
Building chimney
Healthcare
Government
Education
Life sciences
Financial services
Person
Two (2) persons
Three (3) persons
Cloud
Cloud upload
Cloud download
Upload
Download
Headset
Headphone
Microphone
Wi-Fi
Speaker
Skull
Malware
Caret
Checkmark
Checkmark circle

11. ServiceNow icon system 4 (on light background)
Print
Share
Close
Find an app
Get certified
Start developing
Explore careers
Investor Relations
Why ServiceNow
Trust in us
Video play
Video pause
Forward
Back
Fast forward
Rewind
Filter
Rocketship
Application developer
C-Suite leader
IT leader
Facilities manager
Field service manager
Project manager
Service portal
Agent Workspace
Mobile native
Visual Task Boards
Community
Supervised machine learning

12. ServiceNow icon system 5 (on light background)
Anomaly detection
Peer benchmarks
Actionable analytics
Virtual Agent
Workflow
Integration and APIs
Automated Testing Framework
Low code dev tools
Service-aware CMDB
SIEM
Vulnerability management systems
Firewall
Proxy
gateway
server
Endpoint
Management console
Threat intelligence source
Log store
Flame
Observable
Isolate
Block
Scan
Sandbox
Light bulb
Balance scale

13. New icons 1 (White) on dark background
Connect with sales
Try a demo
Start discussion
Investor Relations
See locations
Reduce redundancy
Chart down with arrow
Improve IT costs
Elevate
Strategic
Customize
Problem/ Benefit
Security
Unlock
Manage
Business management
Shop
Extend visibility
Phone
Location
Balance/ Value
Project
Service map
SLA
SDLC
Incident
Password reset
Discover
Release
Demand management

14. New icons 2 (White) on dark background
Asset
Optimize/ Manage
Chat
Profile
Events
Server
Switch
Router
Database
Home
Monitor
Laptop
Learn
Application logic
Application development
Service catalog
Service portfolio
News
Handshake
Customer service
Case study
Datasheet
Ebook
Whitepaper
Documentation
Infographic
Webinar
Award
Compliance

15. New icons 3 (White) on dark background
App creator
Featured
Explore
Global
Two (2) buildings
Three (3) buildings
Building chimney
Healthcare
Government
Education
Life sciences
Financial services
Person
Two (2) persons
Three (3) persons
Cloud
Cloud upload
Cloud download
Upload
Download
Headset
Headphone
Microphone
Wi-Fi
Speaker
Skull
Malware
Caret
Checkmark
Checkmark circle

16. New icons 4 (White) on dark background
Print
Share
Close
Find an app
Get certified
Start developing
Explore careers
Investor Relations
Why ServiceNow
Trust in us
Video play
Video pause
Forward
Back
Fast forward
Rewind
Filter
Rocketship
Application developer
C-Suite leader
IT leader
Facilities manager
Field service manager
Project manager
Service portal
Agent Workspace
Mobile native
Visual Task Boards
Community
Supervised machine learning

17. New icons 5 (White) on dark background
Anomaly detection
Peer benchmarks
Actionable analytics
Virtual Agent
Workflow
Integration and APIs
Automated Testing Framework
Low code dev tools
Service-aware CMDB
SIEM
Vulnerability management systems
Firewall
Proxy
gateway
server
Endpoint
Management console
Threat intelligence source
Log store
Flame
Observable
Isolate
Block
Scan
Sandbox
Light bulb
Balance scale