SAP Value Assurance for cloud solutions from SAP Level 1 Customer Presentation January 2017 www.sap-digital-business-services.com

Digitization is Happening Now Achieve your business goals with a platform for digital operations 81% $85 billion Growth in cloud-based software as a service (SaaS) will continue at 20% each year through 2018, when the global market could reach nearly $85 billion. 5 Cloud Social Networks Mobility Internet of Things Big Data Business Networks Technology of CEOs think mobile technologies are strategically important for their business. 4 90% Growth in adoption of business networks in next 2 years 2 40% Of the world data has been generated during the last 2 years 1 Over 2 billion people now on social networks. 212B of CEOs think socially enabled business processes are strategically important for their business. 4 61% Things will be connected by the end of 2020 3 1 ScienceDaily. ScienceDaily, 22 May 2013 2 Technology Adoption Report: Business Networks, Ardent Partners, 2014 3 Internet of Things (IoT) 2013 to 2020 Market Analysis, 2013 4 Annual Global CEO Survey, PWC, 2015 5 From box to cloud, McKinsey 2015

Quick-Start Your Digital Transformation Change of the Cloud Adoption Paradigm Faster time-to-value and lower costs with SAP S/4HANA Value Assurance Quick-Start Your Digital Transformation Adopt SAP Cloud Solutions easily through SAP Value Assurance Cloud strategy Quality assurance Collaboration Follow SAP’s clear and outlined cloud strategy and be ready for the future through our roadmap Risks mitigation and safeguarded quality gates supporting a successful go-live though SAP Value Assurance for Cloud Solutions from SAP Collaborate directly with your software vendor and access SAP’ best in class tools, methodologies and service procedures

SAP Value Assurance for Cloud Solutions from SAP NEW SAP Value Assurance „We are fully committed to helping our customers thrive in the Digital Age with SAP S/4HANA.“ Bill McDermott, CEO, SAP SE ENGAGEMENT SCOPE Plan and safeguard Accelerate* Innovate* 1 2 3 INVOLVEMENT OF SAP * The accelerate and innovate service packages are not yet release - planned package scope

Packages Preview What you get: Quality assurance for cloud project, directly from you software vendor: Innovate: for the advisory and optimization/innovation of SAP Cloud Solutions, as well as transformation of the customers business (e.g. use of HCP for customization and innovation)* 3 Innovate* Accelerate: For accelerated Cloud delivery of SAP SuccessFactors HCM Suite, SAP Hybris Cloud for Customer C4C, and SAP S/4HANA Cloud* solutions Accelerate* 2 INVOLVEMENT OF SAP Plan and safeguard: Roadmap planning of your cloud implementation, safeguarding throughout your partner led cloud implementation project. 1 Plan and safeguard SAP Preferred Care ENGAGEMENT SCOPE * The accelerate and innovate service packages are not yet release - planned package scope

Plan and Safeguard Value Assurance Package – Details SAP Value Assurance for cloud solutions Plan and safeguard Plan and safeguard 3 Innovate Engagement Foundation Planning Discovery Accelerate 2 INVOLVEMENT OF SAP Deployment Planning Safeguarding 1 Plan and safeguard Solution Design Review Functional Review SAP Preferred Care Technical Review ENGAGEMENT SCOPE

Plan and Safeguard Value Assurance Package for Cloud Approach PREPARE EXPLORE REALIZE Deploy Customer project Engagement Foundation Planning Safeguarding Project phase Project phase Project phase Project phase Discovery Deployment planning Dropped “Digital Boardroom” in Analytics Workstream name Central Finance included as tasks in the application activities, and covered by Build Design / Execution LT activities merged with Data Load, and restructure in Data Migration Design / Data Migration & Verification Technical Blueprint renamed to Technical Design Solution design review Solution design review ongoing support Functional review Functional review ongoing support Technical review Technical review ongoing support Legend: SAP project status report SAP service report Planning services Safeguarding review Safeguarding subject matter expertise ongoing support

SAP Value Assurance for Cloud Solutions from SAP SAP Value Assurance for Cloud Solutions from SAP and SAP Preferred Care SAP Value Assurance for Cloud Solutions from SAP Engagement Foundation Plan and safeguard SAP Value Assurance Customer Success Manager Safe Start Services Collaboration Empowerment Innovation & Value Realization Mission Critical Support SAP Preferred Care SAP Preferred Care Integrated service plan

SAP Value Assurance for Cloud Solutions from SAP Our Commitment for Your Success If you want… You benefit from… to follow a clear cloud strategy efficiency combined with quality assurance in your cloud project to reduce incidents and fast adoption of SAP Cloud Solutions a holistic service approach for your project that SAP is on board and brings in their best in class tools, methodologies into your project direct collaboration with your software vendor risks mitigation and safeguarded quality gates supporting a successful go-live our proven engagement model with providing you a clear roadmap a delivery framework and access to SAP’ best in class tools, methodologies and service procedures

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