Mobile Care Everywhere

COMMUNITAKE CommuniTake provides operators with a comprehensive support platform including a native mobility VAS expansion aimed at enterprises and consumers for cost reduction and revenue generation 2 Support Suite Enterprise MobilityVAS

THE COMMUNITAKE PLATFORM POSITION 3 PRODUCTION PROVEN PREFERRED SUPERIOR Operated by for its mobile device support platform More than 2,500 agents; 55 countries; 12 languages SFR Selected Talent award A recommended solution in the Vodafone SMEs portal AWARD WINNER RIM innovation award On-premise deployments; Tier 1 scale; integrated with CRM and billing

THE COMMUNITAKE PLATFORM Remote Support Guidance Portal Community Support Device Pool Device Guard Location Shield Remote Support Device Manager Remote Expert Operator Support Enterprise Mobility Consumer VAS Device Guard Community Support On-Device Repair

REMOTE SUPPORT Remote device takeover On-device screen drawing Navigation macros Guidance macros Device diagnostics On-device apps mgmt. On-device data mgmt. Remote PC support iOS remote configuration Chat; replays; analytics

ON-DEVICE REPAIR On-device diagnostics Automated APN settings Automated Airplane mode Automated network type Automated 3G settings Battery health indication Battery level views Disk space views

GUIDANCE PORTAL 7 Self takeover Simple language search Targeted offering Navigation macros Installations macros Guidance movies Textual walkthroughs Macros generator Movies generator Subject matter library

DEVICE GUARD 8 Locate device Sound alarm Lock device Wipe on-device data Backup on-device data Restore on-device data Manage contacts

DEVICE MANAGER - DASHBOARD 9 Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

DEVICE MANAGER- ASSETS 10 Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

DEVICE MANAGER – APPs MANAGEMENT 11 Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

DEVICE MANAGER – EXPENSE CONTROL 12 Holistic devices view Password policy Mass deployments Assets management Expense control Device data protection Alerts & notifications Analytics

REMOTE EXPERT 13 Contacts library RT screen view RT on-screen drawing Capturing screenshots On-screenshots drawing On-screenshots writing Screenshots packaging Screenshots sending Guidance signing Guidance saving

OPERATOR’S IMPACT ON BUSINESS CUSTOMERS 14 Reduce outlays Improve security Streamline business Reduce idle work time Decrease repeat visits of field force Control mobile expenses and assets Device and location security encouragement Eliminate external support security breaches Handle lost / stolen device scenario Allow always connected executives Foster peer-to-peer expert support Leverage existing support operation

ACROSS PLATFORMS DEVICE SUPPORT 150+ advanced devices Android (minor enablement) BlackBerry Win Mobile (5&6) Symbian S60 /^3, Maemo, MeeGo iOS (clientless remote configuration) PC Support (Windows) 15

BENEFITS TO THE OPERATOR 16 GENERATE REVENUES Sell remote Support Flexible SaaS model White labeled / Branded Sell Remote Expert Sell Device Manager Sell Device Guard Simple; Affordable Sell Location Shield REDUCE COSTS Improve support metrics Leverage self service Reduce new devices costs Improve service practices Decrease device returns Reduce POS traffic Lower training outlays Reduce calls’ volume

WHY COMMUNITAKE 17 Impacting support metrics and reducing operating costs via multiple tools across customer touch points Providing various growth engines that cater to the imperatives of enterprise mobility and generate new revenue streams All-In-One platform >>>

MORE VALUE PROPOSITION 18 Market coverage (OSs; devices) Working with operators Production proven Established integration Demonstrated success Low risk delivery Simple, affordable