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IBM Endpoint Manager for Mobile Devices Mobile Device Management

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Presentation on theme: "IBM Endpoint Manager for Mobile Devices Mobile Device Management"— Presentation transcript:

1 IBM Endpoint Manager for Mobile Devices Mobile Device Management

2 Executive Summary Android and iOS devices have quickly penetrated the enterprise, bringing productivity gains, along with increased risk and cost IBM Endpoint Manager for Mobile Devices delivers strong MDM capabilities in an infrastructure that enables unified management of all enterprise devices – desktops, laptops, servers, smartphones, and tablets IBM is uniquely positioned to deliver end-to-end app and mobile device lifecycle management with Mobile Application Development Platform (MADP), Mobile Device Management (MDM), and Telecom Expense Management capabilities

3 Android and iOS accounted for 79% of all smartphone shipments
Share of global Q smartphone sales to end users, by OS Source: Gartner 2012; does not include media tablets

4 Traditional Mgmt Model New Device Mgmt Paradigm
Mobile devices magnify existing challenges and also pose unique ones that significantly disrupt traditional management paradigms Traditional Mgmt Model New Device Mgmt Paradigm Enterprises provide all equipment Employees bring personal devices (BYOD) Small set of supported platforms / models Many different manufacturers / models IT initiates and manages upgrades OS/app upgrades managed by carriers, OEMs, users IT tightly controls apps and security Users control their own devices Options for IT departments Don’t allow mobile devices because they are too hard to manage Allow unmanaged and insecure mobile devices Invest in tools to secure and manage devices

5 IBM is uniquely positioned to deliver end-to-end app and mobile device lifecycle management
Extend & Transform Build & Connect Key Capabilities Strategy, planning and implementation Mobile-enabled solutions including analytics, commerce, and social business Mobile as a service Key Capabilities Mobile web, hybrid and native app development Enterprise data, service, and application integration Enterprise wireless networking MAIN POINT: Each of these initiative has a some key capabilities that must be delivered. IBM has both the products and expertise to help you address these capabilities needs. SPEAKER NOTES: Each of these initiative has a some key capabilities that must be delivered. Within Extend & Transform you must be able to incorporate mobile effectively from the strategy to the plan to the implementation. You need to determine and deliver the right mobile solutions for you and your industry. Mobile must be a service you offer – either yourself or through a partner. Within Build & Connect you have to effectively develop mobile apps and choose the type of app that best addresses your needs – whether it’s web, hybrid or native. You have to integrate enterprise data, services, applications and systems. You have to address your wireless networking capabilities to make sure the mobile connections are sound. Within Manage & Secure you must manage the entire mobile lifecycle – from the device and the app to the infrastructure. You must have appropriate controls and analytics across devices. You have to make sure your network communications are secure and managed effectively. IBM has both the products and expertise to help you address these capabilities needs. BACKGROUND DETAIL: Extend & Transform: Strategy, planning and implementation services Mobile-enabled solutions including analytics, commerce, and social business Mobile as a service Pre-built analytics, commerce, and social business apps IBM Interactive user interface design services Mobile enable legacy applications through desktop and client virtualization GTS Services: To help you get started on your mobile journey, our Global Technology Services help you build a mobile strategy and implement it. Extending your applications and computing environment to mobile devices may not be the only strategic initiative your team is working on. We can help remove the burden of managing all aspects of mobile computing by providing all mobile activities as a service, so your team can focus on other activities. Build & Connect: Development and testing of mobile apps (native, hybrid, web/HTML5/Dojo/Sencha/jQuery) Traceability and collaboration across requirements, code and testing Tools for Mobile Software Development Lifecycle (SDLC) Large shared codebase across multiple devices and environments Integrated device SDKs Runtime skinning for apps Enhanced connections to enterprise data and apps Integration with device capabilities Packaging and publishing mobile apps for app stores and marketplaces Unified push notification framework Aggregated user statistics and event reporting for monitoring and analytics GTS Services: Our Global Technology Services team can help you design, deploy, monitor and manage your enterprise wireless network infrastructure. Manage & Secure: Device analytics and control Mobile environment analytics Endpoint & data protection Secure network communications & management Mobile lifecycle management Provisioning & configuration management Mobile expense management Mobile security & Access management  Mobile security intelligence Private app stores and Catalogs Device inventory & policy management Encrypted local device data storage Physical device management services GTS Services: Mobile Lifecycle Management. You don't only need to manage the application development lifecycle, but also the lifecycle of the physical device. We provide services to help you do that cost effectively. We provide services to help you manage your network security that includes real-time location tracking and event-driven notification services. Manage & Secure Key Capabilities Mobile lifecycle management Device analytics and control Secure network communications & management

6 Managing Mobile Devices – The Problem
Mail / Calendar / Contacts Access (VPN / WiFi) Apps (app store) Enterprise Apps iCloud iCloud Sync iTunes Sync Encryption not enforced End User VPN / WiFi Corporate Network Access Security & Management Challenges Potential unauthorized access (lost, stolen) Disabled encryption Insecure devices connecting to network Corporate data leakage

7 Managing Mobile Devices – The Solution
iCloud iCloud Sync iTunes Sync End User VPN / WiFi Corporate Network Access Personal Mail / Calendar Personal Apps Corporate Profile Enterprise Mail / Calendar Enterprise Access (VPN/WiFi) Enterprise Apps (App store or Custom) Secured by BigFix policy Encryption Enabled Endpoint Manager for Mobile Devices Enable password policies Enable device encryption Force encrypted backup Disable iCloud sync Access to corporate , apps, VPN, WiFi contingent on policy compliance! Selectively wipe corporate data if employee leaves company Fully wipe if lost or stolen

8 PCs and mobile devices have many of the same management needs
Traditional Endpoint Management Mobile Device Management OS provisioning Patching Power Mgmt Device inventory Security policy mgmt Application mgmt Device config (VPN/ /Wifi) Encryption mgmt Roaming device support Integration with internal systems Scalable/Secure solution Easy-to-deploy Multiple OS support Consolidated infrastructure Device Wipe Location info Jailbreak/Root detection Enterprise App store Self-service portal

9 …and more capabilities.
IBM Endpoint Manager delivers a unified systems and security management solution for all enterprise devices Windows & Mac Desktops/Laptops Unix / Linux Servers Windows Mobile / Kiosks / POS devices Android / iOS / Symbian / Windows Phone devices Supporting more devices… …and more capabilities. Device Inventory Endpoint Protection S/W Use Analysis Patch Mgmt Power Mgmt Security Config Mgmt Mobile Device Mgmt Configuration Mgmt Remote Control OS Deployment

10 Reduces Hardware & Administration Costs
Benefits of an Endpoint Manager based Approach to Mobile Device Management “Organizations…would prefer to use the same tools across PCs, tablets and smartphones, because it's increasingly the same people who support those device types” – Gartner, PCCLM Magic Quadrant, January 2011 Although at some level mobile is unique, the devices are just another form of endpoints in your infrastructure. This means whichever technologies you procure should have a road map for integration into your broader endpoint protection strategy. – Forrester, Market Overview: Mobile Security, Q4, 2011 Reduces Hardware & Administration Costs “Single pane” for mobile devices, laptops, desktops, and servers Single Endpoint Manager Server scales to 250,000+ devices Unified infrastructure/administration model reduces FTE requirements Fast Time-to-Value Enterprise-grade APIs enable integration with service desks, CMDBs, etc (Integrated Service Management) Cloud-based content delivery model allows for rapid updates with no software upgrade or installation required

11 How does Endpoint Manager manage mobile devices?
Agent-based Management Android via native BigFix agent iOS via Apple’s MDM APIs -based management through Exchange and Lotus Traveler Supported platforms: iOS, Android, Windows Phone, Windows Mobile, Symbian Category Endpoint Manager Capabilities Platform Support Apple iOS, Google Android, Nokia Symbian, Windows Phone, Windows Mobile Management Actions Selective wipe, full wipe, deny access, remote lock, user notification, clear passcode End-User Services Self-service portal, enterprise app store, authenticated enrollment (AD/LDAP) Application Management Application inventory, enterprise app store, whitelisting, blacklisting, Apple VPP Policy & Security Management Password policies, device encryption, jailbreak & root detection Location Services Track devices and locate on map Enterprise Access Management Configure , VPN, and Wi-Fi; certificate management Expense Management Enable/disable voice and data roaming

12 Mobile Foundation Potential Integration Scenario Deny App Access
Device is out of compliance with policy Deny enterprise app access 1 2 Policy violation detected On-going assessment of device compliance Deny app access 5 Worklight (apps) Periodic query for device compliance status Endpoint Manager (devices) 3 Report compliance violation 4

13 A “Single Device View” enables administrators and helpdesk personnel to easily view device details and take required action

14 A flexible enrollment process enables organizations to include a EULA and to collect critical device and employee data via customizable questions

15 Distribute apps using the Enterprise App Store

16 A user-friendly iOS Profile Configuration Wizard exposes the configuration capabilities of Apple’s MDM APIs

17 A Self-Service Portal empowers employees to locate lost devices and perform tasks such as lock, clear passcode, and device wipe

18 iOS Jailbreak Notification

19 View installed apps on Android and iOS devices

20 IBM Endpoint Manager for Mobile Devices Architecture
TEM Server DB Console / Web Reports Relay(s) Android Apple Apple Push Notification Servers w/ ActiveSync Phones / Tablets Desktops / Laptops Full Agents http / 52311 ActiveSync / IBM Sync https Apple MDM Interaction Apple Push Notification Servers Management Extender for (Exchange or Lotus) Mgmt Extender for iOS Apple App Android App Server (Exchange/Lotus)

21 Summary of security controls to be enforced on mobile devices when Tivoli Endpoint Manager for MDM is installed 21


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