Your Patient Survey Results February 2015 THE MEDICAL CENTRE Your Patient Survey Results February 2015

Receptionists and Appointments

Q1 How helpful do you find the receptionists?

Q2 How easy is it to get through to someone on the phone?

Q3 How easy is it to book ahead in your practice?

Q4 Which of the following methods would you prefer to use to book appointments?

Your experience within the Surgery

Thinking of times when you want to see a particular doctor:

Q5 How quickly do you usually get seen?

Thinking of times when you are willing to see any doctor:

Q6 How quickly do you usually get seen?

Q7 How long did you wait for your consultation?

Q8 How do you rate this?

Q9 Giving you enough time

Q10 Explaining tests and treatments

Q11 Involving you in decisions and care

Outcomes - Thinking about the care you get from your Doctors and Nurses overall, how well does the practise help you?

Q12 Treating you with care and concern

Q13 Is your GP practice currently open at times that are convenient to you?

Q14 Did you have confidence and trust in the GP/Nurse you saw or spoke to?

Outcomes - thinking about the care you get from your doctors and nurses overall, how well does the Practice help you?

Q15 Understand your health problems

Q16 Cope with your health problems

Q17 Keep yourself healthy

Q18 Overall how would you describe your GP surgery

Q19 Would you recommend your GP surgery to someone who has just moved to your area?

The patients who completed the survey consisted of: 62% female, 32% male and 6% not answered 1% aged under 16, 29% 16-44, 48% aged 45-69, 16% over 70 and 6% not answered 87% without long standing health conditions 8% with long standing health issues 91% white British, 9% other 47% employed, 45% other, 8% unemployed / looking for work