What is Online Reputation Management?

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Presentation transcript:

What is Online Reputation Management?

What is Online Reputation Management?

Leading review platforms

Leading review platforms

Online users love to search Online experiences Start with search

Google owns the search market

Google Reviews

Google Reviews

3 x most powerful advertising formats

Impact that reviews have on consumers

The Challenge Everyone likes to read reviews 6% of people leave reviews

Top reasons customers don’t review

System

Email drives reviews

Reminder (2nd email)

Last reminder (3rd email)

Your landing page

Your Landing Page (responsive)

Positive feedback - workflow

Positive feedback - Google

Positive feedback - Google workflow

Positive feedback - Google workflow

Positive feedback - Facebook

Positive feedback - Facebook

Negative feedback - Workflow

Negative feedback - workflow

Review Alerts

Monthly Reports

- Only £79.00 per month (Exc Vat) - 6 months or 12 months - 12 month contracts (no set up fee - £79.00 Exc Vat) - Pay annually - receive 10% discount

Become customer obsessed

The impact of asking for reviews

Setting review targets

Inviting customers to review

You’re in safe hands

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