Tek-CARE®400 Nurse Call System In-Service Training

277 Industrial Park Rd. • Franklin, NC 28734 phone: (800) 327-8466 • fax: (828) 524-9968 email: tektone@tektone.net • website: www.tektone.com

Introduction At TekTone®, more than 30 years of listening to health care professionals has given us the insight to develop a nurse call system with all the features you desire. We’ve developed our Tek-CARE®400 nurse call system to enhance the service you provide to your patients. At the same time, you’ll find it’s the easiest and most efficient patient call system you can use. This presentation is designed to familiarize you with the Tek-CARE®400 nurse call system. For complete user instructions, please refer to the Operation, Installation and Service manual (part number IL843).

Tek-CARE®400 Highlights Non-PC based: all software is written by and belongs to TekTone®, allowing more flexibility for software revisions and time to the field Scalable—can start small and grow with the facility Customizable for your application: centralized or decentralized nurse stations; manned and unmanned Full-duplex audio—no voice switch issues; can be customized for individual rooms Intuitive and visual configuration tool for easy programming Management Monitoring & Reporting software * Radio pocket paging * Event notification and reporting via email * Integration with asset tracking systems* Integration with virtually any system that provides serial or IP data making centralized annunciation, monitoring, and reporting possible*

NC402TS Master Station Features Master with 10.4" touchscreen color LCD display has two views: Icon and List Built-in keyboard: slides in for a small footprint Membrane keypad for quick access to “Hot Keys” On-screen volume control with easy adjustments for night or changes in ambient noise levels Pleasant call tones—no more hard tone annunciation Customizable call type labels, dome light colors, flash rates, tone and audio volume

NC402TS Master Station Features There are two views available on the touchscreen. Touch the onscreen Switch View button to toggle between them. List View—Calls are displayed in a simple list. A separate column displays staff requests and presence. Use the keypad to execute most functions. Icon View—Rooms, zones, masters and systems are displayed as icons. Touch an icon to select that item. Switch View Button List View Icon View

NC402TS Master Station Functions Selection Methods—To perform most common master operations, select a subject (a station, a zone, a master, or the system) and then perform an operation on it. The onscreen Selection Indicator box displays the subject that is currently selected. System—To select all stations on the system, touch the onscreen SYSTEM button –or– touch the onscreen system icon –or– type the word “system.” Master—To select all stations in this master’s assigned zones, touch the onscreen THIS MASTER button –or– touch the master’s onscreen icon –or– type the word “master” – or– type the master’s number. To select another master (but not its stations), touch the master’s onscreen icon –or– type the master’s number. Clear any selection by pressing the onscreen CLEAR button next to the selection indicator. The box will eventually clear on its own.

NC402TS Master Station Functions Selection Methods—To perform most common master operations, select a subject (a station, a zone, a master, or the system) and then perform an operation on it. The onscreen Selection Indicator box displays the subject that is currently selected. Zone—To select all stations in a single zone, touch the zone’s onscreen icon –or– type the zone’s name (Zxx by default) Station—To select a single station, touch the station’s onscreen icon –or– touch its call line in List View –or– type the station number. Clear any selection by pressing the onscreen CLEAR button next to the selection indicator. The box will eventually clear on its own.

NC402TS Master Station Functions Answer a Call Automatically—Answers the oldest, highest priority call: Pick up the Handset or press the TALK button. The call tone will be silenced and communication to the room will be established. Press TALK when speaking and release to listen, or if using the handset, speak and listen as desired. Press the RESET button or hang up the handset when finished. Medium priority, high priority and personal attention calls must be reset at point of origin.

NC402TS Master Station Functions Answer a Call Selectively—Choose which call to answer: Select the desired call or station, and pick up the Handset or press the TALK button. The call tone will be silenced and communication to the room will be established. Press TALK when speaking and release to listen, or if using the handset, speak and listen as desired. Press the RESET button or hang up the handset when finished. Medium priority, high priority and personal attention calls must be reset at point of origin.

NC402TS Master Station Functions Place a Call to a Room Station: Select the desired station, then pick up the Handset or press the TALK button. The call tone will be silenced and communication to the room will be established. A preannounce call tone will sound at the room station if turned on. Press TALK when speaking and release to listen, or if using the handset, speak and listen as desired. Press the RESET button or hang up the handset when finished.

NC402TS Master Station Functions Nurse Follower—This feature allows staff to receive call tone annunciation while in a patient’s room. Select Nurse Follow from the menu. Proceed to a room and check in by pressing the appropriate registration button. If a call is placed within the master’s zone assignments, a tone will sound. This is to inform the staff member that a call is active elsewhere. This call indication can be silenced by pressing the reset button on the patient’s station. To change rooms, press the appropriate registration button to check out of the room. Go to the next desired room and press the appropriate registration button to check in. Press it again when leaving the room. To disengage the feature, return to the master station and deselect Nurse Follow from the menu.

NC402TS Master Station Functions Place a Call to Another Master Station: Select the desired master station and then pick up the Handset and speak as desired, or press and hold the TALK button to speak and release to listen. If the master station is already in communication, the message “Audio Channel Busy” will appear. Receive a Call from Another Master Station: The Audio Status box will display the master number and the message “INCOMING.” Pick up the handset, or reply hands-free. If the originating master has audio pre-announce tones enabled, the receiving master will hear pre-announce tones.

NC402TS Master Station Functions Request or Cancel Staff Service: Select the desired station and then press the green L1 (nurse) button, the orange L2 (aide) button or the yellow L3 (auxiliary) button. Staff service requests may also be made while communicating with a station by pressing the L1, L2 or L3 button. The station name and “L1 Req,” “L2 Req” or “L3 Req” will appear in List View and on the room icon in Icon View. To cancel a staff service request, select the room and press the L1, L2 or L3 button.

NC402TS Master Station Functions L3 Housekeeping—configure your system to send a radio pocket page to Housekeeping when the L3 button is pressed. While the room number is selected, press the L3 button on the master station A radio page is automatically sent to Housekeeping with the room number and request To reset the request, press the yellow button on the SF450/4 or the patient station RESET button if 4 position staff presence stations are not employed.

NC402TS Master Station Functions Audio Paging Stations: Room—Paging is used to speak to staff via patient, staff and duty stations. All selected stations may be paged, or just those with specific types of staff members registered present. To page audio stations by group, Select the group of stations to page: Zone—Pages all stations in a single zone. Master—Pages all stations assigned to this master. System—Pages all stations on the system. Pick up the Handset and speak as desired, or press and hold the TALK button to speak. (Note: The ability to listen is disabled when paging is engaged.) Press the RESET button or hang up when finished.

NC402TS Master Station Functions To page audio stations by staff: Select the group of stations to be paged: System—Pages all stations on the system. Master—Pages all stations in this master’s assigned zones. Zone—Pages all stations in a single zone. Select which registered staff members to page: L1 (nurse) button—Pages stations with L1 (nurse) registered. L2 (aide) button—Pages stations with L2 (aide) registered. L3 (auxiliary) button—Pages stations with L3 (auxiliary) registered). Attend button—Pages stations with Attend function set. Pick up the Handset and speak as desired, or press and hold the TALK button to speak. (Note: The ability to listen is disabled when paging is engaged.) Press the RESET button or hang up when finished.

Room Station Features: P5-series No dummy plugs required DIN connectors for call cords and pillow speakers. PM421P5/PM422P5 plug-on module supports intercom to pillow speaker, light control and Hill-Rom® bed interface.* Plug-on modules support one (PM420P5/1) or up to four (PM420P5/4) auxiliary relay outputs.* IR411P5 IR412P5 * P5-series stations can accommodate either a pillow speaker module or an auxiliary relay module, but not both at once.

Room Station Features: IR400-series No dummy plugs required DIN connectors for call cords and pillow speakers. Additional ¼” jack for remote call cord or monitor input (IR411); or push button for staff emergency (IR411EPB). Optional plug-on module supports intercom to pillow speaker, light control and Hill-Rom® bed interface. IR411 IR412EPB

Call Cords With a variety of call cords available, the Tek-CARE®400 nurse call system is accessible to all patients and tenants. Besides their nurse call and intercom functions, pillow speakers can control room lights, reading lights and TV functions.

Room Station Operation Place a Call: Press the call button on the end of the call cord, or press the red call button on the pillow speaker. Call placement can be verified by the flashing of the call-placed light. A cord-out call will automatically be placed if the call cord or pillow speaker is removed from the patient station without first disabling cord-out supervision. Respond to a Call: Reply in a normal voice when spoken to. Audio communication will usually originate with the patient station speaker and microphone. If pillow speakers are being used, audio communications are through the pillow speaker and patient station microphone (pillow speaker module required). Cancel a Call: Press the reset button until the call-placed LED is extinguished. To cancel a cord-out call, replace the call cord in the patient station’s call-cord jack.

Staff & Duty Stations Staff Station Provides a communication point for staff members to call the master for staff-to-staff communication. Duty Station Provides the communication feature of the staff station, plus an additional point of annunciation for the nurse call system in locations that are not within sight or hearing of the nurse master console. The duty station can be programmed for which rooms and call types to annunciate. Press the reset button to silence low priority tones.

Peripheral Devices: Switches Emergency Switch with mushroom push button Emergency / Bath Call Switch with pull cord or pull down actuation. Also available in a water-resistant version. Code Call Switch with pull down actuation is supervised. Staff Presence 2 level –or- 3 level with Staff Emergency

Radio Pocket Paging Use both automatic and manual radio pocket paging. Associate rooms with staff or zones—the correct room, bed number and call type of an incoming call are automatically sent to the correct pager. Custom paging options are easily handled using the NC402TS Master Station’s slide-out keyboard and touchscreen. Predefined messages can be created to quicken the action. Three levels of pagers can be assigned: primary, secondary and tertiary, to ensure call response.

Radio Pocket Paging The built-in keyboard allows quick access to Manual Custom Paging, or let the system take care of it via Automatic Paging. To send a custom manual RF page, press the onscreen Text Message button to display the RF Paging window: If a station is active in the call window, it will be appended to the text message. (If you do not want the station number to be appended, touch the Clear button first.) If desired, change the priority of the page. Type a message, or touch the onscreen Predefined… button and choose a predefined message. Touch the onscreen Send button to send the RF page.

Radio Pocket Paging LCD Display Selection button Left and Right buttons Read button

Radio Pocket Paging Turn Pager On: Press and hold the Read button for 2 seconds. The pager tones or vibrates and displays the “TEKTONE” welcome screen. Turn Pager Off: Press the Selection button twice until this Setup menu appears. Press the Left or Right button to move to POWER OFF, then press the Read button to confirm.

Radio Pocket Paging Incoming Messages: When a call is placed from a room in your area, the pager will beep or vibrate depending on its settings. If it is set to beep, one of three tones will sound, depending upon the call’s priority. The incoming message will be displayed automatically, as shown below. Room # Call # Room Label (16 characters; from nurse call system) Call Type Note: Each new call becomes call #1, and the earlier call numbers increase by one.

Radio Pocket Paging Protect a Message: While reading a message, press the Selection button for this screen: Use the Left or Right button to select LOCK, then press the Read button to confirm locking. A locked message cannot be deleted until it is unlocked: press Selection button to display the UNLOCK screen, choose YES and press the Read button. Delete a Message: While reading a message, press the Selection button twice display the screen below. Use the Left or Right button to select YES, and then press the Read button.

Tek-MMARS®400 The Tek-MMARS®400 Monitoring, Management And Reporting Software serves as a central monitoring point, and stores call data to generate reports for staffing or insurance purposes.

This concludes the Tek-CARE®400 Nurse Call System In-Service Training Presentation.