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Business Management Platform BMP incorporates various solutions: from Robotic Ticketing tools to Sales Data management system All solutions are web based upon one single platform Could be bundled to automate fulfilment actions Designed especially for travel professionals to increase automation and efficiency of their business (http://bmp.viaamadeus.com) 265ced1609a17cf1a5979880a2ad364653895ae8 ATS RTS (CM, RC,RP,RMP) Link Q-Manager Commission Manager

Amadeus Business Management Platform Components Business Management Platform Remote Ticketing Solution Auto Ticketing Solution Queue Manager Time Limit Reminder Price Scanner Wait List Monitoring PNR Rebooking HX/NU/NO clearance Queue cleanup Link Commission Manager

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Amadeus Queue Manager: challenges Queue monitoring within Amadeus Selling Platform is usually a quite important part of agents’ work The agents spend their time for many routine operations like wait list management, HX/HU/NO segments clearance, passengers ‘notification on TL etc. It is time and resource consuming On average 20% of agents’ time is spent on queue monitoring. That is 1,5 h per day, 1 working day per week However, the correct and on time queue monitoring is an important part of any travel agency workflow. Therefore it is possible to have today a cheap, easy to install and use solution Amadeus Q-Manager

What is Amadeus Queue Manager? Amadeus Q-Manager is a robotic solution allowing automated Queue monitoring within Amadeus Selling Platform. Amadeus Q-Manager provides a web based GUI where Travel Agency sets Queues to be monitored and Operations to be done within each queue. Once rules are entered and launched, Q-Manager checks in the Selling Platform every PNR from the dedicated Queue and performs the requested operation. Amadeus Q-Manager offers to Travel Agency the web based access to the reporting page and operation logs.

Amadeus Queue Manager Operation Scheme Amadeus Selling Platform Central System Queue Manager Source queue Queue checking periodically Found PNRs Performing required operation Processing types: Waitlist monitoring HX/NU/NO clearance PNR Rebooking Time Limit Reminder Price Scanner Queue sorting E-mail notifications Error queue Success queue

Amadeus Queue Manager Processing types Waiting list Confirms the flight segments when there are seats available in the required booking class PNR Rebooking PNRs rebooking based on scheduled period Cancelled segments Removing segments with status HX, UN or NO Queue cleanup Deleting PNRs that were placed to queues by Q-Manager (Success Queue and Error Queue) Price Scanner Automatic best ticket price search for all PNRs sent to the dedicated queue. Two type of processing are available: PNR rebooking with lowest fare or email notification to travel agency Time Limit Reminder Automatic email reminders sending to passengers regarding payment for their bookings

Amadeus BMP - Q-Manager Amadeus Selling Platform Amadeus Queue Manager Working environment Amadeus BMP - Q-Manager Admin page: Queues and Rules setting Web based interface with queue monitoring results and operation logs Email notification Amadeus Selling Platform HX/NU/NO clearance Wait list monitoring PNR Rebooking Queue cleanup Time Limit Reminder Price Scanner

3 Amadeus Queue Manager Time Limit Reminder

Time Limit Reminder is a solution for automatic passenger notification about forthcoming time limit.

Time Limit Reminder Business need Check the coming time limit for non ticketed PNRs and notify passengers (via phone, e-mail etc.) is a daily charge for each travel agent. It takes a lot of time and is boring. Therefore it is very important for agent to have a tool which helps to automate this process. Today it is possible - Time Limit Reminder emails ticketing Time limit to agencies’ end customer.

Time Limit Reminder Overview Sends passenger the email reminder about ticket payment before the Time Limit date Identifies the notification date according to the travel agency’s settings: using remark in PNR sending notification x days prior to time-limit in the PNR (TKTL, TKXL) Passenger’s email address for notification is taken from APE field in the PNR E-mail customisation module is available Daily Notification report on all processed PNRs

Time Limit Reminder Agent creates PNR and sends into the source queue. Workflow Agent creates PNR and sends into the source queue. Q-manager checks the queue periodically and processes found PNRs. If all needed parameters are met Queue Manager sends the notification to the passenger’s e-mail.

Time Limit Reminder Example of rules settings 1 Feb 12 Feb 15 Feb Rule : Time Limit Reminder 3 days before TKTL date 1 Feb 12 Feb 15 Feb 22 Feb Booking date Ticketing deadline (TKTL) Departure date TK TL date is specified in PNR Reminder 3 days before

Time Limit Reminder E-mail builder module Notification template can be set individually by each agency Possibility to use variables for e-mail template creation (Passenger’s first and last name, Booking reference, Route, Departure date, Time Limit, Agency name, Validating carrier, Itinerary) Multi language option is available Usage of remark RM*LANG/ZZ, where ZZ – is a language code (i.e. EN for English) for identifying the notification language  Reply-to option to add the e-mail address for replying

4 Amadeus Queue Manager Price Scanner

Price Scanner is an innovative solution to automate better fare search for created PNRs

Price Scanner Business need Travel agencies express the need to check the better price for already created PNRs Manual check is very time & resources consuming. No guarantee to ‘catch’ the lowest fare, especially during off hours In order to automate the process and provide the most accurate up-to-date information Amadeus Price Scanner was designed

Price Scanner Checks created PNRs for better fare Overview Checks created PNRs for better fare Once better fare is found: Proceeds with rebooking or sends the notification to the agency Secures significant and substantial revenue to the agency Increases end customers loyalty and satisfaction

PNR creation/ sending to the source queue Price Scanner PNR creation/ sending to the source queue Rebooking Notifying Best Price scanning Workflow Agent creates a PNR and sends it to the source queue Price Scanner checks the lowest fare According to the settings rebooks PNR or just sends a notification to the agent

5 Amadeus Queue Manager benefits

Amadeus Q-Manager: our customers talks about strongest capabilities of this solution I can improve the agents workflow by routine processes automation I can ensure operations performing during off hours I can increase customer loyalty and satisfaction thanks to additional services

Amadeus Q-Manager: benefits Automation of routine processes Time saving Better availability access, operations are performed during off hours Comfortable notification system via email Customer loyalty and satisfaction gain thanks to additional services

Amadeus Q-Manager is a powerful robotic solution allowing automated Queue monitoring within Amadeus Selling Platform, based on rules set by Travel Agency administrator. It’s time to start using Amadeus Q-Manager

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