1. LiveWire Log in page TIPS
Date of Issue: 17th Sept 2013
Version: 2
Classification: Commercial in Confidence.
TIPS
If you display this guide in slide show format and ensure your sound is activated on your computer, you will be able to hear an audio commentary.
You will need to move through each slide in order to hear the comments.

2. Home Page
Date of Issue: 17th Sept 2013
Version: 2
Classification: Commercial in Confidence.
TIPS
From here you can select your traveller, choose which element of travel you require or update user profiles.
Online Check-in and ESTA links are in the more services link on the homepage.

3. Air Booking

4. Air – Online Booking TIPS
Date of Issue: 17th Sept 2013
Version: 2
Classification: Commercial in Confidence.
TIPS
The home page provides a quick booking search option, or a more advanced search under the Book tab.
Select a return or One-way option, and enter the journey information.
When searching for your flight options, you have two search types available.
Search by Schedule – This will only show Scheduled flight options
Search by Fare – This will show options for both Scheduled and Low cost carriers.   

5. Air – Online Booking TIPS
Date of Issue: 17th Sept 2013
Version: 2
Classification: Commercial in Confidence.
TIPS
By clicking on Show options with this flight you are able to view alternative flight combinations.
If using the search by Fare option, you will see 3 search results. These can be viewed as Standard or Web, or these can be merged to show together.
You also have the opportunity to display any amendment or cancellation charges by clicking on Purchase Conditions. It is important to read purchase conditions as the ticket may be non changeable or non refundable.

6. Air – Online Booking TIPS
You will be able to view the Purchase Conditions again to check the flexibility of your selected ticket.
At this stage in the booking process, you have the additional option to select a Hotel, or a Car to add to this booking. Just click on the Add Hotel or Add Car icon.
Date of Issue: 17th Sept 2013
Version: 2
Classification: Commercial in Confidence.
You will need to confirm that you agree to purchase conditions, by putting a tick in the box. This will allow you to proceed with your booking. 

7. Finalise Trip Details TIPS
If you are travelling to the USA, you are now required to add in Gender and Date of Birth as this is now mandatory for travel to the US.
Date of Issue: 17th Sept 2013
Version: 2
Classification: Commercial in Confidence.
When you finalise the trip you will be asked for travellers booking details and will receive a confirmation by . The confirmation will also be shown instantly within your online system.
Fields that are mandatory are marked with an asterix and you will not be able to complete the booking without entering information in these fields.
When you click on confirm on this page your tickets will be issued immediately.

8. Air – Confirmation Page
TIPS
Once you have selected to Confirm your booking, the screen will then re-fresh and you will see the Booking Confirmation page.
You will also see the option to Start A New Booking from this screen.
Once you see the Confirmation screen, a confirmation will automatically be sent from the Online Booking Tool

9. If you require assistance please contact the Online Helpdesk on your dedicated number.