1. Product presentation
Kulkanya Prateeptong
June, 2012

2. Description Key Features Key Benefits
A ‘One stop shop’ to help Travel Agencies and Corporations quickly find and access travellers’ trips information
Allowing travel agents and travel managers to use in any situation: emergency, pre-trip information, daily reporting or urgent corporate news
Key Features
Traveller tracking with an interactive map
Overseas communication via SMS & on the same platform
Instant view of traveller reports
Seamless integration with online and offline booking
Available in English, Japanese & Traditional Chinese
Key Benefits
Shorten the process & enhance the productivity (TA+Corp)
Promote customer relationship with ‘value-added’ services (TA)
Create a new revenue stream (TA)
Promote duty of care & improve internal communication within an organisation (Corp)

3. Quick Search – filters your search by typing in flight number, surname hotel name, department or trip reason
Dynamic calendar– allows you to select a date range by clicking on any date on this calendar. Also you can filter your search from the drop down list below.
SMS & – allows you to contact travellers from the same platform
“Who is where” Report – you can instantly run a report from the map to see where your travellers are located
Current Location View map – locates where the travellers are based on the search criteria
International vs. Domestic Adoption report – measures the percentage of online and offline bookings split between inter/dom bookings
SMS Tracker – records the individual or bulk SMS activity with 2 tabs displaying SMS status: pending, replied
Amadeus OneClick v2.0
1. Dynamic calendar & search - ability to select date range from the calendar and filter the search with search filters
2. feature - ability to sned and/or SMS to travellers in English and Unicode
3. TMC view enhancement - ability for TMC to view and notify by /SMS all travellers from any of their corporate clients in one go
Support SSO (single sign-on) - ability to integrate OneClick to travel agencies' own websites
New International / Domestic adoption report - new datablock will be added to display a split Internaltion/Domestic t
Passenger report enhancement - update passenger report to capture more traveller info including ticketing status
OneClick SMS quota management - ability for TMC to control and manage numbers of SMS being used in OneClick
International vs. Domestic Compliance report – displays the percentage of in-policy and out-of-policy bookings split between inter/dom bookings
RSS Feeds – you can create your personal Feeds in the Admin page such as smarttraveller.gov.au

5. System overview - the administration module has been built with the hierarchy concept
Regional
ACO 1 TA
Corp 1
Corp 2
Corp
ACO 2
Top level L0 L1 L2

6. Queue setup TA Corp 1 Corp 2 Corp 3
It is recommended that there should be 1 error queue/category per 1 office ID. The office IDs in the Error queue management are taken from the list of office IDs specified in the Normal queue setting at the Corporation level.
Queue setup TA
> Error queue / Category / Office ID
Corp 1
> Queue / Category / Office ID
Corp 2
> Queue / Category / Office ID
Corp 3
> Queue / Category / Office ID

7. PNR data Travel itinerary (air & hotel) Traveller’s name
Traveller’s mobile no.
Traveller’s
Remarks:
Channel of booking (online / offline)
Policy compliance (in policy / out of policy)
Company name
Department name
Trip reason

8. Queue workflow + Error remark No error
1. Misspelling corporation name in RM*BUS remark
2. Incorrect RM*BUS remark format
Normal queue
With error
3. Incorrect mobile field remark
4. Fail to import PNR (Web Services issue)
Correct a booking
Remove error remark
Put it back to a normal Q
Error queue

9. When “RM*BUS” remark is missingTA
The booking will be mapped to the Travel Agency level and displayed on the map when the Organisation filter is set to ALL.
The system requires at least one community to be created in the Corporation level in order to configure the normal queue setting.
Normal queue
This concept can be applied to leisure customers as well !!

10. Setting options Requirement Community structure Queue / Remark setup
Only corporate customers
Separate PNR by company
RM*BUS is required.
1 Normal queue for OneClick booking
1 Error queue
RM*BUS is required
All PNRs fall under the same community.
1 Normal queue
RM*BUS is optional
Corporate + Leisure
Separate PNR by company (corporate bookings)
Mix with leisure bookings
RM*BUS is required for corporate
No RM*BUS for leisure TA
Corp 1
Corp 2
Corp 3 TA
Corp 1 TA
Corp 1
Corp 2
Corp 3 TA
Corp 1

11. Implementation Action Duration
Create WO to request new Office ID(s) set up for GTS Web Service
5 days
Create a site community in Amadeus OneClick:
organisation hierarchy
account details
office ID(s)
queue(s) / category(ies)
new user
1 day
Offline booking
create remark(s) in the Amadeus GDS*
(*use Smart Keys to create a light script or customer profile)
Online booking
create remark(s) in AeTM (command builder)
configure queue(s) / category(ies) in AeTM

12. Target customers Travel agency Large national + SME Business + Leisure
OneClick
Travel agency
Large national + SME
Business + Leisure
Corporation
Medium – Small

13. Be Brighter, Bolder, Better, with Amadeus
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