Perspectives on Change Management: Holistic Model of Change Agency

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Presentation transcript:

Perspectives on Change Management: Holistic Model of Change Agency A change agent facilitates, implements, champions and manages change A change agent can be internal or external to the organization Gilley et al. (2001)

Perspectives on Change Management: Holistic Model of Change Agency Four Core Roles: 1. Business partner 2. Servant leader 3. Change champion 4. Future shaper

Perspectives on Change Management: Managing Transitions CHANGE is situational, the context TRANSITION is the psychological process we go through to come to terms with the new situation (I.e., the change). Bridges (1991)

Perspectives on Change Management: Managing Transitions (2) Transition is essential; change will not work without it Transition Steps: 1. Ending 2. Neutral Zone 3. New Beginning Transitions often happen much more slowly than the external change.

Perspectives on Change Management: Cox (2001) Change Model 1. Leadership Vision, philosophy Personal involvement Communication strategy 2. Research and measure Culture assessment Benchmarking

Perspectives on Change Management: Cox (2001) Change Model 3. Education Re: managing change Develop in-house expertise 4. Alignment of management system E.g., recruiting, hiring, perf. mgmt., T&D 5. Follow-up Accountability Continuous improvement

Perspectives on Change Management: Eight-Stage Change Process 1. Establishing sense of urgency 2. Creating a guiding coalition 3. Developing a vision and strategy 4. Communicating the change vision 5. Empowering broad-based action Kotter (1996, 2002)

Perspectives on Change Management: Eight-Stage Change Process (2) 6. Creating short-term wins 7. Consolidating gains and producing more change 8. Anchoring new approaches in the culture Kotter (1996, 2002)

Change Management 101 1. 3 Goals in moving from one state to another a. Transform: b. Reduce: c. Apply: 2. What: How: Why:

Change Management 101 3. Lewin’s Change Model: a. Unfreezing: b. Changing: c. Refreezing: 4. What skills are required to be a change agent?

Change Management 101 5. Four Basic Strategies for Managing Change a. d.