Communication Strategies

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Presentation transcript:

Communication Strategies Michel Wakim

10 Commandments of Positive Relationships Page 6

The Four Fears Fear of failure Fear of humiliation or embarrassment Fear of losing power Fear of rejection Usually one of these fears is the strongest

What is a skilled Communicator? Most of us have times where we are skilled communicators and other times when we are at our worst Think of a time when you are at your best. What do you do? How do you act? Think of a time when you are at your worst. What do you do? How do you act?

Communication barriers Page 13

Asking Questions Open questions Vs. Closed Questions

Gathering information - Probing Five (5) ways: Page 19 Open-ended questions Pausing Reflective or mirroring questions Paraphrasing Summary questions

Active Listening What is Active listening? Page 28 God didn’t give us two (2) ears and one (1) mouth so we can talk twice as much as we can listen

Remembering names Page 34 Body language Page 35 Facial Expressions, Eye Contact, Hand/Arm Gestures, Body Posture, Clothing Page 37

Five approaches to relationships Mystery – Mastery Page 56 Structural Empathy-Collaborative Mutual-Confrontive