1. Communication Part 2: Communicating Beyond Active Listening
Merrie J. Kaas, Ph.D, APRN, PMHCNS, FAAN
Professor, University of Minnesota
Fulbright Scholar, University of akureyri

2. Interpersonal Communication
Active Listening: What is it? Clues: (pay attention, show you are listening, provide feedback, defer judgment, respond appropriately)

3. Interpersonal Communication
Active listening, AND
Verbal language
Non-Verbal communication
Emotional intelligence

4. Verbal Communication
Being careful about what you say and where you say it!
3 Parts of verbal communication: sender, receiver, and message
What went wrong here?

5. Non-Verbal Communication
Non-Verbal communication include gestures, facial expressions, body movements, eye contact, posture, proxemics
“body language”
Birds´ language (5 minutes)

6. Body Language Eye contact Facial expressions Gestures and stance
Personal space
Body movement

7. Emotional Intelligence
Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people.
(Peter Salovey & John Mayer, 1990)

8. EI Assessment Self- awareness Self-management or regulation Empathy
Using information about emotions to guide thinking and behavior

9. Summary We communicate in many ways
It is important to listen and observe our own communication and learn how we communicate
People of different cultures have similar and different communication styles and traditions