S+CC #1 Community Holyoke, MA 1H-1stN Andy Liwen Director, Client Solutions aliwen@cisco.com 703-484-2944 Building a blueprint for connected Massachusetts cities through a neighborhood-oriented approach

City /State / Federal Government Smart + Connected Communities Smart Solutions Connected Real Estate Connected Utilities Connected Transportation Connected Government Connected Safety and Security Connected Learning Connected Healthcare Connected Sports Neighborhood, City, Region, and State of the Future Citizen Business City /State / Federal Government Service Provider Connected Services Fabric Smart Platform with Smart Control & Automation Solutions and Innovations Centre The Network As the Platform For People Who Are in Community

Smart+Connected Communities Worldwide Abu Dhabi: Masdar China: Chongqing NYC: Yankee Stadium South Korea: Songdo Amsterdam: Smart Working Centres India: Lavasa Singapore: EPIC Toronto Seoul: Personal Travel Assistant Portugal Barcelona Qatar : Gate Bldg San Francisco Holyoke

Transformational Strategy Smart+Connected Solution Towers Business Issues Technical In-Flight Government Team Alignment Transportation Real Estate Solution Utilities 1+1=7 Citizen Services Helps Transform Community Management Economic Development Citizen Quality of Life Cisco Holyoke Industry Education Safety & Security Healthcare Education Change Management Financial Business ROADMAP

Building 1H-1stN Cisco and Holyoke team to transform the community by building a model Neighborhood of the Future. The NF combines multiple Smart + Connected solutions into a microcosm. Key to the concept is collaboration which is synonymous with community. Collaboration is used to create NF by stakeholders and is a central concept to its on-going successful operation. The NF is located in a currently disadvantaged neighborhood. It provides a service-rich environment which fosters ownership, stabilizes families, enables education, raises quality of life, builds safety, enables and provides jobs – all with its dwellers collaborating to reach these goals. It serves as a proof point for transforming the rest of Holyoke and is a template and model for other Gateway cities and the whole state. Cisco & Holyoke Team on the Neighborhood of the Future

Goals & Objectives Concept Implications Collaboration Working together to solve problems, set priorities, identify workstreams and establish success measures Joint Vision Collaborate on activities in Holyoke: 1) where S+CC can help; 2) that would impact the overarching vision. Pilots Output / results will be a pilot that is consistent with S+CC and which is aimed to improve 1H goals. Neighborhood Is neighborhood-oriented rather than whole city. We agree on a neighborhood and that 1H would advertise, promote and label as the NF. Sustainable Solutions and approaches that grow and sustain over time. Alignment with in-flight projects or multiple short term projects and a plan to bring up a 1stN. Results Measure as-is benefits to be achieved and methodology to measure realization of benefits. Taskforce Need: an organizational plan; method of selecting stakeholders; method of communicating with others; method of ratifying decisions; method of measuring when we are finished with 1N. Basis Propose sticking with three major benefits bases stated in MOU: Career Readiness Residents Retention Economics Innovation - Jobs Innovation An overarching theme. The Innovation Economy start today – in Holyoke!

Next Steps Complete 1N Vision Deliver a Pilot Plan Conduct a Pilot in 1N Plan to Complete 1N Extend Plan to 1H

Urban Service Platform / Network as a Platform Smart+Connected Communities Messaging Architecture Brand Vision: The Human Network Effect …changing the way we live, work, play, and learn. S+CC Message: Cisco helps transform the way communities are designed, managed, and renewed by connecting all elements of a community through new and existing public/private partnerships that create new business models to spur sustainable economic growth, engaging constituents of all ages, while addressing quality of life and environmental concerns today and tomorrow. Theme: Cisco: Smart+Connected Communities …Changing a City, a Country, the World Key Drivers: Environmental Sustainability Quality of Life Economic Growth Cisco Industry Story: Real Estate Helps make new and existing buildings more energy efficient and productive work places More economical to operate Easier to manage with centralised functions Environmentally sustainable New revenue model Safety & Security Automatic and unobtrusive detection and prevention Informed assessment, and coordinated response Helps reduce human error and time lag and increase effectiveness of response Utilities Provide visibility of energy consumption Lowers energy costs Raises operational and energy efficiencies Reduces carbon emissions Transportation Increases productivity during commute Improves sustainability Reduces environmental impact Optimizes city transportation and logistics Delivers key citizen services anytime, anywhere Learning Helps build an on-demand learning environment Rremoves' barriers to communications Facilitates real-time interactions Expands access to resources and information Health Helps communities to respond to patients more efficiently Expandspreventive healthcare initiatives Boosts overall health of community Government Helps the government workforce increase productivity and better serve constituents Improves citizen experience and quality of life Ensure public safety Urban Service Platform / Network as a Platform Cisco Support: Cisco helps architects, developers, and government officials handle increasing demand for building space and resources by enabling the network to increase efficient management of resources and cost reduction. Cisco enhances the capabilities of emergency and security personnel with real-time access to information that helps automate detection analysis, drive a coordinated response to incidents, and facilitate increased communication and collaboration, while ensuring a safe community. Cisco helps provide comprehensive delivery of utility management services over a converged IP architecture to manage consumption monitoring and automated management of resources. Cisco aids government and city planners, and developers help build the foundation for secure, intelligent transportation systems across multiple modalities to drive innovative real-time communication and collaboration while ensuring safety and security. Cisco delivers the secure, seamless communication and real-time interaction that students, faculty, and staff expect - while enabling a safe environment and improved administrative efficiency. Cisco provides collaborative, responsive, and highly secure communications systems that aggregate the services of scarce medical resources, offering an alternative healthcare delivery model that delivers convenience, better access, lower cost, and quick deployment. Cisco helps governments build the foundation to engage citizens of all ages; promote prosperity, help attract a new generation of employees, and ensure public safety.