MWC Spch 206. Improving Group Climate Group Cohesiveness attraction loyalty “Esprit de corps” Group’s goal becomes one’s own Groupthink!

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MWC Spch 206

Improving Group Climate Group Cohesiveness attraction loyalty “Esprit de corps” Group’s goal becomes one’s own Groupthink!

MWC Spch 206 Gibb’s Defensive Supportive Climate behaviors EvaluationSupport ControlProblem-orientation StrategySpontaneity NeutralityEmpathy SuperiorityEquality CertaintyProvisionalism

MWC Spch 206 Confirming & Disconfirming Responses Confirming : direct, agreement with content, support, clarifying, expressing positive feeling Disconfirming: impervious, interrupting, irrelevant, tangential, impersonal, incoherent, incongruous

MWC Spch 206 Types of Listening Hearing Analyzing Empathizing Discriminative Comprehensive Critical Therapeutic Appreciative

MWC Spch 206 Non-Listening Behaviors Pseudolistening Monopolizing Selective Listening Defensive Listening Ambushing Literal Listening

MWC Spch 206 Active Listening /Perceptual Check Stop Look Listen Ask Paraphrase content Paraphrase Feelings Describe behavior Provide at least 2 interpretations Ask for feedback

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