1. Review Exercise

2. Relationships are heavily influenced by the ______ ______ or general level of trust within a relationship.

3. Relationships are heavily influenced by the emotional climate or general level of trust within a relationship.

4. People within confirming climates provide support by recognizing each other ’ s existence, acknowledging each other ’ s thoughts and feelings, and endorsing or accepting these feelings and beliefs as ____.

5. People within confirming climates provide support by recognizing each other ’ s existence, acknowledging each other ’ s thoughts and feelings, and endorsing or accepting these feelings and beliefs as valid.

6. The relationship climate sets the stage for positive and negative relationships and is maintained by ______ ______.

7. The relationship climate sets the stage for positive and negative relationships and is maintained by listening styles.

8. Listening involves four steps: hearing, _____, understanding, and responding.

9. Listening involves four steps: hearing, attending, understanding, and responding.

10. Internal and external _____ can interfere with listening efforts but can be overcome with time, effort, and ongoing practice.

11. Internal and external barriers can interfere with listening efforts but can be overcome with time, effort, and ongoing practice.

12. _____ listening is counterproductive and includes pseudolistening, selective listening, defensive listening, and stage hogging.

13. Counterfeit listening is counterproductive and includes pseudolistening, selective listening, defensive listening, and stage hogging.

14. _____engages in self- monitoring at different times and under different circumstances.

15. Everyone engages in self-monitoring at different times and under different circumstances.

16. _____ is effective in a wide variety of situations, including listening to help and listening for informational.

17. Paraphrasing is effective in a wide variety of situations, including listening to help and listening for informational.

18. _____ offers a different perspective, whereas questioning clarifies issues.

19. Analyzing offers a different perspective, whereas questioning clarifies issues.

20. Supportive responses and minimal encouragement provide _____ to the speaker.

21. Supportive responses and minimal encouragement provide acceptance to the speaker.

22. _____ is most useful when specifically requested and evaluative responses are best reserved for authority figures or experts.

23. Advising is most useful when specifically requested and evaluative responses are best reserved for authority figures or experts.

24. Gender affects listening styles due to differentiated communication _____ of men and women.

25. Gender affects listening styles due to differentiated communication goals of men and women.

26. Men communication to gain _____ with the goal of problem-solving.

27. Men communication to gain status with the goal of problem-solving

28. Women communicate to achieve ______ with the goal of seeking empathy and understanding.

29. Women communicate to achieve consensus with the goal of seeking empathy and understanding.