1. LISTENING AND QUESTIONING
Developing Team Dialogue

2. Listening and Questioning in Teams
Creating Dialogue
Active Listening
150 vs. 400 wpm
Creating Climates
Creating Cooperative Analysis
Listening
Questioning
Thinking together

3. Foundations for Listening and Questioning
Building Team Norms
Take turns
Listen openly and supportively
Ask clarifying questions
Use questions supportively

4. Foundations (cont’d.) Breaking Barriers Information overload
Defensive norms
Zeroing in
Stereotyping or labeling
Judging the speaker
Reacting to loaded words
Disinterest in the topic
Distracting others
Assuming interpretations or details
Faking listening

5. Approaches to Listening and Questioning
Listening orientation focused on:
Speaker
Concern for conciseness or accuracy
Content of the message
Time
Above can happen concurrently

6. Approaches (cont’d.) Active Listening Make a commitment to listen
Be ready physically
Screen out distractions
Focus listening to get main points and concepts
Organize and key information while listening
Analyze the information mentally

7. Approaches (cont’d.) Interactive Questioning
Test the reasoning and the evidence
Ask the questions that provide analysis
Probe for further information
Ask questions to help the speaker answer objectively
Listen to others’ questions
Know what you want to ask
Be specific
One question at a time
Seek analysis; don’t attack
Avoid loaded questions

8. Approaches (cont’d.) Empathic Listening and Questioning
Dialogic Listening and Questioning
Co-create meaning
Four features of dialogic listening
Deep involvement in the transaction
Dealing with present issues and concerns
“Ours vs. “yours” or “mine”
Open-ended and playful

9. Approaches (cont’d.) Conversational tips for sculpting meaning:
“Say more”
Run with the metaphor
Paraphrase plus
Build context

10. Leadership in Listening and Questioning
Facilitating Listening and Turn-Taking
Strategic interrupting
Managing Distractions
Refocus on content
Time-outs
Describe and discuss the problem
Adaptation to Electronic Meetings