EMOTIONAL INTELLIGENCE SEMESTER 2, WEEK 10

DON’T FORGET TO PAY ATTENTION TO THE ILOS FOR THE E-PORTFOLIO The last SA.CM assignments were good but some people spent a lot of time on ILOs not being assessed on that occasion (ie why is self awareness important for career management) which meant there was less time for things they were meant to discuss eg. Constraints For the e-portfolio the ILOs are 2, 3 & 6 (not as it says elsewhere in the MG 1-5): 2 Apply appropriate tools of research, reflection, analysis and evaluation to the academic and career development process 3 Critically evaluate the importance of high self-awareness and the techniques used to build an effective approach to one’s own development 6 Create a personal development plan (PDP) following self-reflection and analysis of employer skills and competencies requirements

STARTER “IQ contributes about 20 per cent to factors that determine life success, which leaves 80 per cent to other sources” Daniel Goleman (1995) So what other factors are important in life success?

LEARNING OUTCOMES Explain the concept of emotional intelligence Consider its benefits in the work place Be able to use different types of responses when dealing with people Analyse conversations using transactional analysis Review your own levels of emotional intelligence Reflect on ways of increasing emotional intelligence

WHAT IS EMOTIONAL INTELLIGENCE (EI)? According to Salovey and Mayer in 1990 EI is: “The ability to monitor one’s own and others’ feelings, to discriminate among them, and to use this information to guide one’s thinking and action.” Daniel Goleman bought the concept to popular attention in 1995 According to Boyatzis, Goleman and Rhee (2000) a person can be described as emotionally intelligent when they show ‘the competencies that constitute self awareness, self management, social awareness and social skills at appropriate times and ways in sufficient frequency to be effective in the situation’

4 BRANCHES OF EMOTIONAL INTELLIGENCE According to Mayer, Salovey and Caruso (2002) there are 4 distinct branches of EI: Perceiving Emotions: The ability to perceive emotions in oneself and others as well as in objects, art, stories, music, and other stimuli Facilitating Thought: The ability to generate, use, and feel emotion as necessary to communicate feelings or employ them in other cognitive processes Understanding Emotions: The ability to understand emotional information, to understand how emotions combine and progress through relationship transitions, and to appreciate such emotional meanings Managing Emotions: The ability to be open to feelings, and to modulate them in oneself and others so as to promote personal understanding and growth Do you agree?

FACIAL RECOGNITION EI TEST This is a test developed by Simon Baron-Cohen of Cambridge University and helps test your social (or emotional) intelligence by seeing if you can read peoples’ emotions just by looking at their eyes. Take the test: If that doesn’t work try:

EMOTIONAL INTELLIGENCE EXPLORED Positive psychologist Ruevan Bar-On (2000) believes that there are 10 contributory factors to emotional and social intelligence:  Self regard, accurate self appraisal, inner strength  Interpersonal relationships, social responsibility, wanting relationships and at ease with others  Impulse control, can control aggression,  Problem solving  Emotional self-awareness  Flexibility, able to adapt and change  Reality testing – able to assess emotions accurately  Stress tolerance, understanding and controlling one’s mood, able to handle and affect environment or events  Assertiveness, able to express oneself  Empathy, warmth towards others

EMOTIONAL INTELLIGENCE AT WORK Do you have a best friend at work? How might this help you be more engaged at work? How can you go about developing supportive relationships at work?

RESPONSES EXERCISE Divide yourselves into As and Bs As will be interviewed, Bs will respond How did As feel about their interview? Did it feel good to talk about the events? Can the interviewers/interviewee now reveal their instructions

ACTIVE CONSTRUCTIVE According to Gable et at 2004 the most effective way of responding is active-constructive by: -feeling genuine excitement -outwardly displaying that excitement -capitalising ie prolonging the discussion Try to notice in future interactions with colleagues what response they/you use and how that makes you feel. You could reflect on this in your learning log.

ASSERTIVENESS FOR HEALTHY RELATIONSHIPS (INC AT WORK) According to Ken and Kate Back (1999):  Aggressiveness = behaving as if my needs, rights and wants are more important than yours  Non-assertiveness = behaving as if my needs, rights and wants are less important than yours  Assertiveness = behaving as if my needs, rights and wants are equal to yours

HOW HEALTHY ARE YOUR INTERACTIONS? Building on Berne’s work on Transactional Analysis, Ernest (1971) mapped how people view themselves and others in terms of ‘Okness’, its called the OK Corral

INCREASING EMOTIONAL INTELLIGENCE Hazelton (2013) on increasing emotional intelligence: 1)Increase awareness of our own emotions 2)Notice the emotions of others (facial expressions, shift in position etc) 3)Tune in to the overall mood 4)Be able to change moods 5)timing

AFTER THE EASTER BREAK Week 11, 14 th April WBP presentations for Katie S (2pm), Matt (3pm) and Duncan (4pm) – remember it would be great if someone from your workplace were there too! NO SA.CM for others Week 12, 21 st April Final SA.CM session and e-portfolio 1:1s Week 15, e-portfolio presentations, there will be a sign up sheet for these in week 12. There will be slots of around 30 minutes but we don’t expect your actual ‘presentation’ to last that long but it gives times for questions etc