Solving the People Puzzle Understanding Personality and Behaviour and how it relates to workplace resilience. Get attention Show slide 1 Each person has their own personality style. To be an effective team member you not only need to understand your own style but to recognise others. If you can do this, you will be able to flex and meet the needs of people you are working with. Link to previous session/learning Yesterday we introduced you all to the concept of learning styles. Your learning style and your communication style form part of the foundation of your unique personality. Objectives . The aim of this session is to allow participants to recognise and have an understanding of the four different personality styles in the DISC format.

Your Profile Stimulate motivation for learning Understanding personality is an integral part of relationship building. Stress to the new recruits relevance to this unique profession. Slide 2 Conduct profiles / self assessments with recruits. I will now give you the analyser. Give each student a copy of the analyser with graph and interpretation definitions. Explain how to complete and allow approximately 5-8 minutes. When answering the questions, be instinctive and don’t ponder each answer for too long. Having completed it, get the students to plot their results on the graph.

Power of the Environment? As environment changes, a person’s styles may change Home Work Family Friends Sport Show slide 4. When looking at personalities and behaviour, our environment may dictate how we will act. For example, you may behave differently at work than you do at home or with your friends. Expand upon this concept and enquire with students as to why this may be the case. Community

Different DISC Styles I D C S Active Roles Passive Roles ` I D People-Oriented Task-Oriented C S Passive Roles 4

Dimensions of Behaviour C How you see the Environement How you respond to the Environement S Assertive Non-Assertive Stressful Non-Stressful 5 Persolog GmbH

D Style – 3% of Population Dominant, Determined, Driver Likes to take on active roles and is task-oriented Main Features: Good problem solver; risk taker; strong ego; self-starter; goal-oriented. Value to Group: Good motivator; good at organising events; values time; results-oriented. Danger Zones: Argumentative; does not like routine; oversteps authority at times; can be pushy Greatest Fear: Being taken advantage of - losing independence and control Session Body Theory or knowledge to present the key pointsShow slide 3. Have you ever wondered How and Why you do the things that you do? With the aid of your profile results we may be able to answer these questions ….Show slide 4.When looking at personalities and behaviour, our environment may dictate how we will act. For example, you may behave differently at work than you do at home or with your friends.Expand upon this concept and enquire with students as to why this may be the case.The format we will be using today is based on a formula known as DISC. What is DISC?Show slide 5 and discuss.DISC is a system used to describe behaviour and personality in a way that “opens” a doorway of communication.DISC is a universal language, easily observable and one of the most highly validated instruments of its kind.DISC style identifies the interaction of four factors, but strongly argues against any form of labeling people.DISC measures the needs-driven motivation portion of our personality.Show slide 6Expand upon DISC / Polygraph and wonder woman – what is the common denominator here ?DiscussActivities or participation to apply the new learningShow slide 7As you can see, your plot should indicate towards one area more than the others. The four different areas can be explained using the following slide. In addition to the descriptors on your handouts.Show slide 8 Show slides 9 – 24 Discuss strengths, weaknesses as detailed on slides – self explanatory. So what does this show?That you can still be a leader/Successful, regardless of your behaviour or personality style. But in order to be successful you need to be able to understand where you are and flex between different styles.Now let’s look at each area in more detail.Now let’s look at a ‘D’ personality. How many of you scored higher in this area? Now let’s look at an ‘I’ personality. How many of you scored higher in this area? Now let’s look at an ‘S’ personality. How many of you scored higher in this area? As I mentioned earlier, most of the population are in this category.Can you see any initial problems that may occur in relation to policing? A. The groups should identify that resistant to quick change could be an issue in a variety of areas of policing. Finally, let’s look at a ‘C’ personality. How many of you scored higher in this area? So what does this show?That you can still be a leader/Successful, regardless of your behaviour or personality style. But in order to be successful you need to be able to understand where you are and flex between different styles. Summary or review of the key pointsIn summary, We have seen that all of us have different personalities and traits. In order to be an effective leader we need to recognise our own and those of the people we lead. And be able to flex according to their needs and the needs of others. Session Conclusion To conclude the session, ensure the following:Outcomes – Check with participants that the session objectives have been achievedFeedback – Request that the session feedback forms are completed.Future – Further information on this topic can be found with the Leadership faculty at the Academy . 6

D - General Characteristics Demanding Direct Controlling Ambitious Risk-taking Strong-willed Competitive Judging Extroverted Skeptical Change-Oriented Fight-Oriented 7

D – Limitations... Oversteps authority Argumentative Aggressive Obstinate Impatient Self-absorbed Hard to admit he/she is wrong 8

Dominant, Direct, Decisive Famous “D’s” Bruce Lee Oprah Winfrey – DS or DI Richard Nixon – DC Hillary Clinton Tony Abbott Kyle Sandilands

I Style – 12% of Population Influencing, Inspiring, Impulsive Likes to take on active roles and is People-oriented Main Features: Outgoing; talkative; enthusiastic; persuasive; optimistic, trusting; emotional. Value to Group: Good encourager; good sense of humour; peacemaker; creative problem solver. Danger Zones: Inattentive to detail; prefers popularity to tangible results; “convenient” listener; may be disorganised. Greatest Fear: Rejection; loss of social approval. 10

I – General Characteristics Sociable Optimistic Talkative Perceiving Enthusiastic Persuasive Extroverted Poised Trusting Popular Independent Flight-Oriented 11

I – Limitations… More concerned with popularity than tangible issues Inattentive to detail Short attention span Becomes too involved Too talkative-tells long stories Too impatient with being alone 12

Influencing, Inspiring, Interacting Famous “I’s” Mohamad Ali Shane Crawford Bill Clinton 42nd President USA Robin Williams Sam Newman

S Style – 69% of Population Steady, Supportive, Stable Likes to take on passive roles and is people-oriented Main Features: Warm; friendly; understanding; patient; easy going; good at follow-through. Value to Group: Good listener; team player; loyal; reliable; dependable; patient & empathetic. Danger Zones: Resistant to change; “holds it” inside; difficulty prioritising; overly sensitive. Greatest Fear: Loss of security and stability- unplanned change 14

S – General Characteristics Indirect Loyal Cooperative Accepting Optimistic Perceiving Passive Patient Possessive Introverted Resistant to change Covert resister 15

S – Limitations… Resistant to change Takes a long time to adjust Sensitive to criticism and confrontation Difficulty establishing priorities Difficulty making quick decisions Stuck in their ways 16

Steadiness, Stable, Secure, Supportive Famous “S’s” Angelina Jolie Anna Bligh Mother Teresa George W Bush 43rd president of the USA

C Style – 16% of Population Competent, Compliant, Cautious Main Features: Thinks things through; accurate; high standards; careful; systematic; precise. Value to Group: Good organiser; follows directions; even-tempered; clarifies solution well. Danger Zones: Finds fault easily; focused on details and may miss the big picture; too critical at times Greatest Fear: Criticism of work and efforts. Likes to take on passive roles and is task-oriented 18

C – General Characteristics Indirect Calculating Low-key Stable Controlling Cautious Pessimistic Judging Systematic Accurate Introverted Fight-Oriented 19

C – Limitations… Needs to have clear-cut boundaries for actions/relationships Bound by procedures and methods Gets bogged down in details Prefers not to verbalise feelings Overly critical Lacks compassion for self and others 20

Correct, Conscientious, Careful Famous “C’s” Bruce McIvaney Mark Johns (State Coroner) Leonard Nimoy Jimmy Carter 39th President of USA Tiger Woods HRH Queen

Emotional Survival Understand who you are. Identify your weaknesses Flex to suit environment Destructive Hyper-vigilance Aggressive ‘Personal Time Management’ and goal setting Victim orientation? - Survivor Orientation?

Destructive Hyper-vigilance Aggressive ‘Personal Time Management’ and goal setting Victim orientation? - Survivor Orientation? Put time into important personal relationships. Fitness Watch stress related consumerism.