1. Who in the Zoo are you?

2. I am primarily a Lion Independent, leader, in control Big picture
Action oriented, strong willed
Cool, dependable and competitive
Decisive, determined
Clear Sense of urgency, uses time effectively
Concise
Allowable Weaknesses
Demanding or aggressive
Intolerant
Impatient
Under pressure – Lions can be forceful – assertive can become aggressive

3. I am primarily an Owl Detailed and precise, conscientious
Intellectual, structured
Disciplined
Methodical
Systematic, logical
Cautious in actions & decisions
Consistent, controlled
Perfectionist
Allowable Weaknesses
Hard to please (perfectionist)
Sceptical rather than creative
Resists change, Slow decision making
Under pressure owls can become passive aggressive; all right, you asked for it. I will NOT do that, but I won’t let you know that I’m not doing it until it’s too late for you to get any-one else to do it…

4. I am primarily a Monkey Energetic, enthusiastic, excited
Expressive, Stimulated, innovative
Talkative, engaging, loud
People oriented, socialiable
Creative, adaptable
Highly interactive, engaged
Cheerful, inspiring
Allowable Weaknesses
Exaggerates, generalises
Impatient, lack of detail
Inconsistent
Under pressure monkeys talk. They can be exhausting to be around and occasionally can become overbearing – dominating all conversation at a dinner party where they are uncomfortable for example!

5. I am primarily a Horse Perceptive Patient, loyal
Good counselling skills - peacemaker
Team member, nurturer
Listens
Helps others to achieve - supportive
Diplomatic, balanced, relaxed
Avoids conflict at all cost
Allowable Weaknesses
Hesitant, submissive
Worrier
Passive so appear emotionally indifferent
Under pressure, horses can exhibit signs of laziness…

6. Lions… Communicating with a Lion
They measure personal values by RESULTS
They want to be IN CHARGE
Needs to know (benefits) WHAT IT DOES, BY WHEN, WHAT IT COSTS
Communicating with a Lion
Concise, summarised
Clear, direct
Big picture – goals, conclusions

7. Identifying Lions…
I’ll read it later, summarise the gist of it for me now
Let’s get moving on this
We’ll have this done by Thursday
Can we get the signoff today?
What’s the problem?

8. Monkeys… Communicating with A Monkey
They measure personal values by APPRECIATION
They want to be ACKNOWLEDGED
Needs to know (benefits) WHO ELSE USES IT? WHAT DO PEOPLE SAY ABOUT IT? HOW DO THEY FIND IT?
Communicating with A Monkey
Exciting, interesting
Stimulating, ideas
Fun, emotionally charged

9. Identifying Monkeys… Who else is using it? Shall we do this together?
Let’s make it an evening and have dinner too
It’s not a problem, it’s an opportunity!

10. Owls… Communicating with An Owl
They measure personal values by ACTIVITY
They want to be CORRECT
Needs to know (benefits) HOW TO JUSTIFY IT LOGICALLY, HOW IT WORKS
Communicating with An Owl
Precise, accurate
Detailed, specific
Formal or conservative

11. Identifying Owls… Is there more information available about this?
What are the statistics of success or failure on this?
I’m not sure, I’ll need some time to look fully into it in more detail
I can see some potential problems we’ll need to look in to

12. Horses… Communicating with A Horse
They measure personal values by PERSONAL SECURITY
They want to be LIKED
Needs to know (benefits) HOW IT WILL AFFECT THEIR PERSONAL CIRUMSTANCES?
Communicating with A Horse
Relaxed, easy going
Agreeable, feelings
Casual, conforming (avoid conflict tales)

13. Identifying Horses… Can I think it over?
I’ll get back to you when I’ve had some time to think
How will this affect me and what I do
What role do you need me to play?
Problem? What problem? I don’t see any problem…

14. <…..RATIONALITY …..>
Mirroring…
<…..RATIONALITY …..>
<…..FAST…..>
Lion
Owl
<…..SLOW…..>
Monkey
Horse
<…..INTUITION…..>

15. Matching your style… A Lion An Owl A Monkey A Horse
Concise, summarised
Clear, direct
Big picture – goals, conclusions
An Owl
Precise, accurate
Detailed, specific
Formal or conservative
A Monkey
Exciting, interesting
Stimulating, ideas
Fun, emotionally charged
A Horse
Relaxed, easy going
Agreeable, feelings
Casual, conforming (avoid conflict tales)