Leadership in TQM

Group Members

Leadership Ability to inspire people to make a total, willing and voluntary commitment to accomplish or exceeding organizational goals

Leader Individual who uses power to influence others to achieve certain goals

Traits of a Leader Integrity Dedication Magnanimity Humility Openness

Traits of a Leader Creativity Fairness Assertiveness Sense of humor

LEADERSHIP STYLES Autocratic Democratic Laissez-Faire Participative Goal oriented Situational

Autocratic - Directive/dictatorial -“Do as I say”

Democratic - Consultive /Consensus - Employees involved in decision making

Participative - Soliciting inputs from empowered employees - Listening to that input Acting on it.

Goal Oriented - Objective based - Strategies directed towards Organizational goals

Situational - Contingency Leadership - Decides on the leadership style to undertake given the circumstances

Leadership myths Leadership is a rare skill. Leaders are born not made. Leadership only exists at the top. Leaders control, direct and manipulate. What’s your take?

Leadership in TQM First of all, A leader has to - Understand the policy of TQM, - Believe in it, - Demonstrate his belief and dedication through his daily practice

Total Quality Leadership Quantitative methods and the knowledge of people to assess and improve -Materials and services supplied to the organization, - All significant processes within the organization, and - Meeting the needs of the end-user, now and in the future

Leadership for Quality Involves applying the principles of leadership in such a way as to continually improve work methods and processes.

Results - Improve quality, - Lower cost, - Improved productivity - Improved return on investment.

Principles of leadership for quality Customer focus Freedom through control Unity of purpose

Principles of leadership for quality Continuing education and training Looking for faults in systems Teamwork

The Juran Trilogy Leadership for quality - Quality planning - Quality control - Quality improvement

Quality planning Identify customers Identify the needs of customers Develop products based on customer needs Develop work methods and processes that can produce products that meet or exceed customers expectations Convert the results of planning into actions

Quality control Evaluate actual performance. Compare actual performance with actual goals. Take steps to resolve the variance.

Quality improvement Establish an infrastructure for accomplishing continual quality improvement Identify specific processes or methods in need of improvement. Set up team responsible for specific improvement projects. Train the team and provide them with resources. Decide on a remedy. Standardize the improvements once they have been done.

Leadership style in total quality setting What do you think?

Participative leadership

Leadership is hence the most important element for achieving TQM. It requires from the manager to provide an inspirational vision, strategic direction which will be understandable for all the employees, as well as setting values which will lead the lower level employees

Have a Relaxing evening.