Effective Communication Sharing of information, thoughts and/or feelings – “I” Messages – Active Listening – Body Language.

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Presentation transcript:

Effective Communication Sharing of information, thoughts and/or feelings – “I” Messages – Active Listening – Body Language

“I” Messages Statement to express your feelings without blame or judgment on the other person “Can’t you remember anything?” “I am upset because we didn’t talk last night.” “You idiot! What did you do with my Ipod?” “I don’t like it when you borrow my stuff and don’t return it. Constructive vs. Destructive

Active Listening Focusing full attention on what the person is saying Letting them know you understand and care. Show interest non verbally Encourage the other person to speak Avoid passing judgment Let them finish Summarize, clarifying or rephrasing their ideas

Body Language Posture Gestures Facial Expressions Body Movements Cultural differences – Can you give an example?

What are you hearing?

Passive Assertive Aggressive Name some of the characteristics of each type of behavior. What type of behavior describes your personality the best?

Passive, Aggressive and Assertive Communication Passive, Aggressive and Assertive Communication Passive BehaviorsAggressive BehaviorsAssertive Behaviors Hoping the other person will guess your feelings Using “you” messages to blame the other person Using “I” messages to explain your feelings Always listening, rarely talking Interrupting, being sarcasticActively listening to the other person Denying your own feelings; making excuses Making fun of the other person’s feelings Trying to understand the other person’s feelings Criticizing yourself; always apologizing Criticizing the other person; never giving a compliment Expressing appreciation; being respectful Always giving in to the other person Always wanting your own way Seeking a compromise that does not go against either person’s values Mumbling; looking away; fidgeting nervously Yelling; refusing to talk; finger pointing; glaring; using physical force Speaking confidently and clearly; making eye contact; showing interest

Are You Type A or Type B? Are You Type A or Type B? Type A Personality Aggressive Driven Goal Oriented, Time Oriented Competitive Type B Personality Relaxed Calm Reflective Creative

Type A…………………Type B