Version 2.4

Delivering Business advantage through telephony maximiser Solution Partners

Delivering Business advantage through telephony Splicelog PRO Call Logging Billing Reports Integrated Call Recording option Storage & Playback Integrated feature set Windows based software International call tariffs

Delivering Business advantage through telephony SpliceRecord Call recording management Integrated Call Recording Archive/Management/Playback Splicelog PRO Add-on Module Browser Based

Delivering Business advantage through telephony SpliceQueue Real-Time Departmental & Queue Information for Business & Departmental Managers Stand-alone application Server Application runs on Windows platform Windows or Mac OS X Personal client Pops on Queue activity Sits in system tray Monitors one Queue or all Queues

Delivering Business advantage through telephony SpliceWallboard MultiQueue Wallboard Designed for big screens and plasma displays Shows up to eight separate Queues plus the total for all Queues. Windows version available now Mac OS X version available soon

Delivering Business advantage through telephony PeakSuite Call Logging Integrated Call Recording option Storage & Playback Visualiser ™ Agent Information Centre Billing integration with Guestline PMS Windows XP based software

Delivering Business advantage through telephony Callmedia4maximiser Professional Call Centre Solutions for maximiser Easy to Deploy Pre-loaded server for up to 50 users Reports, Statistics & Wallboards Call routing - dynamic prioritization Expansion options to 500 users, bespoke CTI

Delivering Business advantage through telephony Call Centre S/W Suite Customers Marketing Service levels Agent skills Campaign definitions Campaign definitions Real-time & historical reporting Voice Server maximiser Server Web Server SMS Server Outbound Dialler Call Centre Professional

Delivering Business advantage through telephony Microsoft OCS MS OCS Gateway (Office Communication Suite) MS-OCS Gateway integration with maximiser Handset Control from Client Splicecom phone control, Presence, Popping, IM

Delivering Business advantage through telephony Custom DB & CRM sync4maximiser Sync customer database with maximiser ODBC, SQL, MySQL, Filemaker, MS Access, Web via XML crm4maximiser Sales force management, integrate maximiser with MS dynamics CRM, opens contact on lifting handset

Delivering Business advantage through telephony Hotel Back office integration Message Waiting Indicator Rising Voltage Micros Fidelio Opera Interface Guest Data (Check in/out, guest information, room change) Room Data ( 2-way room equipment status) Wake-up Calls ( Request, Clear, Answer) Charge Posting ( Call charge posting, Posting answer) Database synchronisation; Link control Mircos Fidelio

Delivering Business advantage through telephony Wireless / WiFi Kirk (Polycom) Meru Nokia Hitachi Pirelli Unidata

Delivering Business advantage through telephony Third Party Wireless WiFi/SIP –> Unidata WPU7700 Recently tested by Splicecom & Partners Replaced old Hitachi WIP5000 Voic notification envelope DECT/SIP -> Kirk SIP Gateways (Polycom) Phase 1 – Call, Name/Number, hold, transfer, MWI Phase 2 – Call waiting, Call Pick-up Phase 3 (TBC) – Directory integration, 3-party Conf Replaced H.323 Gateways

Delivering Business advantage through telephony SIP Handsets Tested Aastra 5xi Camrivox Flexor 500 Elmeg 290/Snom 190 Grandstream GX-2000 Hitachi WIP 5000/3000 (WiFi) Linksys SPA922 Cisco 7960 Polycom Soundpoint 300 Safecom SIP 5000

Delivering Business advantage through telephony SIP Handsets Differences NO PCS 50 Support NO Call Recording NO Dial Auto Conference in to SIP Phones NO Dial Auto Listen into SIP Phones Listening in to PCS 410/100/50/10/5 & analogue extensions from SIP Phones IS supported NO Paging No Callmedia

Delivering Business advantage through telephony maximiser Total Control

Delivering Business advantage through telephony Total Control Value Added Web Based Applications Business Managers, Administrators and Mobile Workforce Management Web Portal - Monthly Reports Call Logging (Inc. Call Recordings) Live Reports Wallboards User Web Portal Web based PCS control Centralized BLF Personal Call Logging (Inc. Call Recordings)

Delivering Business advantage through telephony Total Control Host SpliceCom Call Server Apps & Management Info Only SpliceCom Hosting Centre Customer’s Site Dual maximiser XS Call Servers Web Portal running; Virtual PBX Manager Call Management Wallboards User Interface Private & Secure Link Internet

Delivering Business advantage through telephony Total Control Benefits Management reports and “real time” Wallboard on demand Can be used by existing maximiser customers across their existing Internet links Web based client offers the ultimate in mobility to 3G mobile & PDA users (Any Web appliance) Built-in Business Continuity/Disaster Recovery Reduced on-site equipment requirement Eases IT Support Team’s Workload

Delivering Business advantage through telephony Total control slide Total Control “Hosted”

Delivering Business advantage through telephony Mobile / PDA Skin WWW URL skin for Mobile or PDA Contact with Total Control host Fits iPhone very well PCS Web command and control Directory, BLF Status, Transfer, VM Extension configuration

Delivering Business advantage through telephony Mobile / PDA Web Skin