1. Company profile & product description
Unified Communication & Collaboration
Jérôme REMARS
Directeur Commercial et Marketing – France
Tel :
Mob

2. Agenda Company profile Product description
Algoria History Sofware suite : TWS
Product description
User needs Features Technical architecture

3. Company profile
Algoria
History
Software suite : TWS

4. Company profile Algoria
French company, created in employees, over 2 sites Software company : Multi-PBX, UC & Collaboration suite More than licenses sold to date Indirect channel sales model  Via IT professionals Software suite : TWS (Telephony Web Services) Couputer Telephony Integration Unified Communication Collaboration

5. Company profile History TWS v4 released SNOM compatible 2012 2011
TWS v3.2 released (June 2011)
TWP compatible with the Aastra PBX product range (Aastra 5000, Ascotel, Ericsson, DeTeWe)
2009/2010
Cisco CUCM and UC500 plateforms validated and certified
TWS V3 released – Based on Flash
2007/2008
Gateway RCC released (MS Lync) - Multi PBX
TWS is distributed in over 30 countries
The TWS product suite expands : Softphone et Visio –
Mitel PBX validation and certification
2006/2007
TWS created (4 modules)
TWS becomes TWP (OEM) through the constructor Aastra
Microsoft certification and validation on Alcatel and Siemens
2002/2003

6. Company profile Software suite
TWS (Telephony Web Services) is a complete collaboration and unified communication software suite, dedicated to making communication easy and collaboration efficient. TWS technology is certified and validated with the main enterprise telephony solutions on the market. It is also compliant with different operating systems and mail server solutions, and can be integrated within your CRM/ERP solutions. TWS is a rich module-based solution. These modules have been divided into 5 product families :
Communication
Mobility
Collaboration
Customer care
Integration
including:
Quickdialer
Caller
including:
Softphone
Rules
Mobile
including:
Conference
including:
Alerter
Recorder
Smart Attendant
including:
Toolkit
Toolkit Runtime
RCC Gateway

7. Product description
User needs
Features
Technical architecture

8. Product description Focus on user needs
Provide all the current means of communication to streamline information exchange and improve performance.
Give access to IT and communication platforms anywhere, anytime – and inversely be reachable whenever needed.
Make co- working on projects easy with application and information sharing solutions.
Improving customer relationships.
Integrate intelligent web services into business applications.

9. Product description Features COMMUNICATION : Click to Call
Multi-directory lookup
Phone control
Event manager (Call, SMS, Note logs)
Phone statistics
Presence management
Call forwarding management
Multi-communication collaboration :
Phone call,
Video call,
Chat, ,
SMS
Note

10. Product descritption Features MOBILITY : Softphone :
Voice calls
Video calls
Personalised voic greetings
Intelligent call forwarding
Call filtering (by date and/or people/directories)
Unified Voic
App for Smartphone and Tablet

11. Product description Features COLLABORATION : Audio conferencing
Video conferencing
Application sharing with chat

12. Product description Features CUSTOMER CARE: Individual call-handling
Pop-up information concerning the contact
Open business applications on the customer’s page
automatically or with a click
Team call-handling
Shared Call queues
Pop-up information follows call forwards
Call recording

13. Product description Features INTEGRATION : Web Service SDK :
Communication and collaboration functions
Administration functions
Integrated authentication and security
Microsoft Lync gateway

14. Product description Technical architecture Based on XML Web services
R.I.A : Rich Internet Application
Easy integration within the corporate information System
No installation on the workstation
OS « agnostic »: Windows, Mac, Linux, TSE, Citrix
Architecture with or without a server
Powerful Architecture :
1 server…all services
From 5 to users on 1 server
Multi-connection, Multi-domain,
Multi-company, Multi-PBX
« Cloud ready »

15. Product description Technical architecture 2 types of connections :
PBX : VTI-XML, ATPC3, CSTA,
JTAPI, MITAÏ, UA-CSTA – ex: user 1 et 2
Terminal : UA-CSTA – ex: user 3
User 3
User 2
UA-CSTA
TWS server
IPBX / Call server
User 1
CSTA / VTI-XML/ ATPC3 /
JTAPI / MITAI / UA-CSTA

16. Product description Technical architecture Alerter Quickdialer
Requires TWS Caller
Independant module
Requires TWS Toolkit
TWS Caller is the compulsory module except for TWS Quickdialer, TWS RCC Gateway and Toolkit Runtime,
Technical architecture
Alerter
Recorder
Smart Attendant
Quickdialer
Caller
Softphone
Rules
Mobile
Toolkit
Toolkit Runtime
RCC Gateway
Conference
CRM.ERP applications :
Salesforce, Microsoft Dynamics, Sage CRM, SAP, Sugar CRM, E-DEAL, Genapi,..
Thin client:
Citrix, Microsoft TSE, VMWare,..
Enterprise telephony solutions:
Asterisk, Avaya, Aastra, Alcatel, Cisco, Mitel, Snom, Siemens,
Desktops:
Windows, Mac OS
Mail servers:
Microsoft Exchange, Lotus Notes Domino, Google Apps, Zimbra,…
Devices :
PC, Mac, Tablets,
Smartphones

17. Product description Key assets: compatibility Multi OS & Thin client
Multi CRM / ERP
Multi PBX

18. Thank you for your attention!